Bunu Limbu
Hospitality Professional
Yuen Long
Summary
Dynamic and dedicated hospitality professional with extensive experience, I am passionate about creating exceptional guest experiences and leading teams to success. Eager to bring my strong communication skills and customer-focused approach to your esteemed establishment, I am excited about the opportunity to contribute to a vibrant team and enhance the overall guest experience. As a dedicated and passionate hospitality professional, I am eager to bring my skills in customer service and team management to your esteemed establishment. My commitment to creating memorable guest experiences and fostering a positive team environment aligns perfectly with your mission.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Assistant Manager
The Murray Hotel
07.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
ASSISTANT MANAGER
ROSEWOOD HOTELS - CARLYLE & CO.
03.2024 - 04.2025
- Assist in hiring, training, and scheduling staff.
- Supervise front-of-house and back-of-house employees.
- Conduct performance evaluations and feedback.
- Ensure high standards of customer service.
- Address customer complaints and resolve issues.
- Foster a welcoming and positive dining environment.
- Oversee daily operations, including inventory management and supply orders.
- Ensure compliance with health and safety regulations.
- Assist in managing budgets and controlling costs.
- Help develop promotional campaigns and marketing strategies.
- Analyse sales data and customer feedback to improve service and offerings.
- Assist in managing daily financial transactions.
- Prepare reports on sales, labor costs, and other metrics.
TEAM LEADER
ROSEWOOD HOTELS - CARLYLE & CO.
09.2021 - 03.2024
- Train, and supervise restaurant staff.
- Schedule shifts and manage staff performance.
- Provide ongoing coaching and support.
- Ensure high standards of customer service.
- Handle customer complaints and feedback effectively.
- Foster a welcoming environment for guests.
- Monitor daily operations to ensure efficiency.
- Ensure compliance with health and safety regulations.
- Manage inventory and supply orders.
- Assist in budgeting and cost control.
- Encourage teamwork and a positive work culture.
- Conduct regular team meetings to discuss performance and goals.
- Recognize and reward staff achievements.
SENIOR WAITRESS
ROSEWOOD HOTELS - CARLYLE & CO.
06.2021 - 09.2021
- Oversee junior waitstaff, ensuring they provide excellent service.
- Greet and assist guests, taking orders and answering questions about the menu.
- Train new staff in service standards, menu knowledge, and proper etiquette.
- Work with kitchen staff to ensure timely and accurate food service.
- Address customer complaints and resolve issues efficiently and inform management.
- Upsell menu items and promote specials to enhance the dining experience.
- Strong verbal skills to interact with customers and staff.
- Ability to manage multiple tables and requests simultaneously.
- Ensure orders are accurate and presentation is appealing.
- Familiarity with the food menu and beverage menu.
GUEST RELATIONS MANAGER
SHORE HOSPITALITY
09.2018 - 03.2020
- Providing leadership to the front of house
- Maintaining a smooth operation & guest interaction
- Managing, scheduling media & other social platform
- Managing event orders, assign rundown
GUEST EXPERIENCE COORDINATOR
BLACKSHEEP RESTAURANTS
01.2017 - 09.2017
- Provide company introduction
- Guide/maintain guests dining experience
- Assisting on events, parties, rundown
- Responsible on menu design/ arrangement
RECEPTION SUPERVISOR
MAXIMAL CONCEPTS
- Executing special festive menus/ reservations/ deposits
- Ensure guest’s preference(s) is/are fulfilled accordingly
- Provide smooth seating
- Managing team member (junior receptionists)
RECEPTIONIST
AQUA GROUPS
- Taking phone calls & greeting guests
- Taking reservations & enquiries
- Ensure positive guest experience
- Maintain host opening & closing procedures
Education
MM Monita Academy Cosmetology School -
MM Monita Academy Cosmetology School
Hong Kong01.2022
High School Diploma -
Pak Kau College
Hong Kong 01.2011
Primary Graduate -
Pat Heung Primary School
Hong Kong01.2005
Skills
Customer service excellence
Timeline
Assistant Manager
The Murray Hotel
07.2025 - Current
ASSISTANT MANAGER
ROSEWOOD HOTELS - CARLYLE & CO.
03.2024 - 04.2025
TEAM LEADER
ROSEWOOD HOTELS - CARLYLE & CO.
09.2021 - 03.2024
SENIOR WAITRESS
ROSEWOOD HOTELS - CARLYLE & CO.
06.2021 - 09.2021
GUEST RELATIONS MANAGER
SHORE HOSPITALITY
09.2018 - 03.2020
GUEST EXPERIENCE COORDINATOR
BLACKSHEEP RESTAURANTS
01.2017 - 09.2017
RECEPTION SUPERVISOR
MAXIMAL CONCEPTS
RECEPTIONIST
AQUA GROUPS
MM Monita Academy Cosmetology School -
MM Monita Academy Cosmetology School
High School Diploma -
Pak Kau College
Primary Graduate -
Pat Heung Primary School