Bueno Sydney Castillo
Danao, Province Of Cebu,CEB
Summary
Proven track record in enhancing guest satisfaction and maintaining regulatory compliance, notably at Shangri-La's Mactan Resort And Spa, Cebu. Skilled in quality control and inspection reporting, with a knack for training and mentoring teams to exceed industry standards. Demonstrated ability to improve procedures, ensuring meticulous attention to detail and operational excellence.
Overview
14
14
years of professional experience
Work History
Housekeeping Room Attendant
Shangri-La's Mactan Resort And Spa, Cebu
08.2010 - 04.2012
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Waiter
Pages Holding Inc.
08.2013 - 08.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
machine inspector
Masuda Co., Ltd
02.2018 - 03.2024
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
Education
Bachelor of Science - Hotel Restaurant Service And Tourism
Cebu Technological University
Danao, Province Of Cebu, Philippines03.2010
Skills
- Quality Control
- Visual inspections
- Inspection Reporting
- Training and mentoring
- Blueprint Reading
Timeline
machine inspector
Masuda Co., Ltd
02.2018 - 03.2024
Waiter
Pages Holding Inc.
08.2013 - 08.2017
Housekeeping Room Attendant
Shangri-La's Mactan Resort And Spa, Cebu
08.2010 - 04.2012
Bachelor of Science - Hotel Restaurant Service And Tourism
Cebu Technological University
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