Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bryne Henry Loriño

San Pedro, Laguna

Summary

Experienced customer support specialist with leadership experience in supervising teams and managing operations in fast-paced environments. Skilled in handling high-volume interactions through chat, email, and phone support, with a focus on customer satisfaction and problem resolution. Proven ability to lead by example, mentor team members, and effectively manage challenging situations

Overview

7
7
years of professional experience

Work History

Senior Analyst - IT Service Desk (SME)

HCLTech
Taguig, Metro Manila
06.2024 - Current
  • Provided expert-level support and guidance on complex technical issues, serving as the escalation point for phone and chat-based service desk interactions.

Technical Support Representative

Ibex
Parañaque, Metro Manila
03.2019 - 10.2025
  • Delivered prompt and effective technical support via chat and email, troubleshooting software/hardware issues, guiding users through solutions, and ensuring customer satisfaction and timely resolution.

Shift Supervisor

Subway
Saint John, New Brunswick
09.2020 - 08.2022
  • Handled cash management, prepared reports, and ensured adherence to health and safety regulations while maintaining a positive team atmosphere.

Branch Manager

Taste of Egypt
Saint John, New Brunswick
05.2021 - 03.2022
  • Ensured high operational standards, optimized workflow, handled customer escalations, and maintained accurate financial records including daily cash reconciliation.

Education

High School Diploma -

Lake Shore Educational Institution
Biñan, Laguna
03-2014

Some College (No Degree) - B.S Civil Engineering

Mapua-Malayan Colleges Laguna
Cabuyao, Laguna

Some College (No Degree) - Financial Management

New Brunswick Community College
Saint John, New Brunswick

Skills

  • Typing Speed and Accuracy
  • Customer service
  • Problem Solving & Root Cause Analysis
  • Adaptability
  • Written communication
  • Attention to Detail

References

References available upon request.

Timeline

Senior Analyst - IT Service Desk (SME)

HCLTech
06.2024 - Current

Branch Manager

Taste of Egypt
05.2021 - 03.2022

Shift Supervisor

Subway
09.2020 - 08.2022

Technical Support Representative

Ibex
03.2019 - 10.2025

High School Diploma -

Lake Shore Educational Institution

Some College (No Degree) - B.S Civil Engineering

Mapua-Malayan Colleges Laguna

Some College (No Degree) - Financial Management

New Brunswick Community College

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Bryne Henry Loriño