BRYCE ELIJAH CRUZ
Metro Manila
Summary
Dedicated and detail-oriented HR professional with 3+ years of experience in talent acquisition and onboarding coordination. Skilled in stakeholder management, pre-employment processing, and employee lifecycle support. Adept at using ATS tools, with a strong focus on ensuring smooth transitions for new hires. Passionate about creating a positive employee experience through efficient and compliant HR operations.
Overview
4
4
years of professional experience
Work History
Talent Acquisition Associate
HSBC EDPP under Q2 HR Solutions
Quezon City
03.2022 - Current
- Managed end-to-end recruitment processes, ensuring a seamless experience for candidates from initial contact to final decision.
- Coordinated interview logistics with hiring managers, ensuring effective communication and efficient scheduling.
- Crafted and published compelling job descriptions across the company career site and various job boards to attract top talent.
- Co-led weekly open-house hiring events with a minimum 30% hire conversion rate by end-of-day
- Leveraged LinkedIn Recruiter and other advanced sourcing tools to proactively identify and engage with prospective candidates.
- Collaboratively organized and executed weekly open-house hiring events, achieving a minimum 30% hire rate by the conclusion of each event.
Talent Acquisition Sourcing Associate
Alorica Teleservices
Quezon City
09.2021 - 03.2022
- Sourced a diverse pool of candidates for key corporate roles at Alorica, including Team Leaders and Operations Managers, aligning talent acquisition with organizational needs.
- Achieved daily endorsement targets, contributing to the overall success of recruitment objectives.
- Conducted preliminary interviews, effectively screening candidates and coordinating advanced stages of the hiring process.
- Played a pivotal role in organizing and facilitating job caravans, streamlining the recruitment cycle from initial sourcing to onboarding.
Customer Service Representative
Teleperformance
Quezon City
12.2020 - 06.2021
- Managed daily customer inquiries via phone, averaging 40 interactions per day, while maintaining a customer satisfaction rate of at least 98%.
- Identified customer needs to recommend personalized solutions and additional services, resulting in a 10% increase in sales revenue.
- Leveraged CRM software to efficiently manage customer accounts, track transactions, and optimize service delivery workflows.
Education
Bachelor of Science - Business Administration
STI College - Caloocan
Caloocan City, Metro Manila, Philippines07.2025
Skills
- Stakeholder Management: Relationship Building, Team Collaboration
- Boolean Search: Optimized Candidate Sourcing, Strategic Talent Pooling
- Candidate Management: Onboarding Coordination, Candidate Experience Management
- ATS/CRM Tools: Seek, LinkedIn Recruiter, Taleo, Excel
- Soft Skills: Attention to detail, Problem-solving, Verbal and Written Effective Communication
- Diversity, Equity and Inclusion: Inclusive Sourcing Practices (PWD Hiring), Bias-free Screening and Interviewing
Timeline
Talent Acquisition Associate
HSBC EDPP under Q2 HR Solutions
03.2022 - Current
Talent Acquisition Sourcing Associate
Alorica Teleservices
09.2021 - 03.2022
Customer Service Representative
Teleperformance
12.2020 - 06.2021
Bachelor of Science - Business Administration
STI College - Caloocan