Bryan Paul Carbonell

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

Detail-oriented Virtual Assistant with robust experience in managing customer communications across diverse platforms, committed to delivering exceptional support, and enhancing client satisfaction.

• Assisted call-in customers with questions and orders.
• Built strong relationships with clients through attentive service, leading to repeat business and referrals.
• Contacted potential customers to capitalize on sales opportunities.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.