Bryan P. Cabuhat
ICT Supervisor
Guiguinto,Bulacan
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Motivated leader adept at engaging and coaching team members. A leader that keeps himself brushed up with technical skills needed in daily server administration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor, Systems Engineering
Reed Elsevier Shared Services Philippines, Inc.
04.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Identified opportunities for process improvement and automation where applicable
- Managed and leverage team members skillsets in strategic groupings and placement
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Communicated clearly with employees and stakeholders to keep everyone on same page and working toward established business goals.
Systems Engineer III
Reed Elsevier Shared Services Philippines Inc.,
04.2020 - 03.2021
- Managed and supervised the team in temporary capacity, doing both technical works and managerial duties and responsibilities
- Worked towards improving team engagement and employee net-promoter score
- Standardized operations metrics based on COPC framework and established Work Order documentations
- Supported full computer server lifecycle from installation, operating systems, network and security configurations, maintenance and upgrades to software and hardware until the systems' end of life and decommissioning
- Ensured smooth Lexisnexis operations by doing daily maintenance, regular systems logs review and analysis, periodic systems patching, performance tuning and hardening and review of computer resource utilization
- Troubleshoot server and system issues and outages and ensure immediate restoration
- Ensured high-availability on mission critical systems by employing technologies like clustering and load balancing to eliminate single point of failure
- Performed incident, change, problem management in accordance with ITIL framework
- Ensured updated technical systems documentations, procedures, and work instructions
- Setup, manage, and control systems credentials both human and non-human accounts and
- Ensured systems security through access controls and firewalls and system recovery through periodic backup
- Technologies - Red Hat, CentOS, Solaris (SunOS), VMWare, KVM, NIS, LDAP, PIM, HPSA, RHN Satellite, Spacewalk, Oracle RAC, Apache, Tomcat, Ansible, NFS, SAN, NAS, SAMBA
Systems Engineer II
Reed Elsevier Shared Services Philippines Inc.,
08.2012 - 03.2020
- Ensured optimal availability and accessibility of distributed systems by keeping servers and related equipment running and working properly.
- Perform proper scheduling, correct processing and strict implementation of operating, problem and change procedures.
- Provide system support for systems operations and server type problems
- Monitor CPU performance, various jobs/programs, applications and backup
- Collect statistics for system capacity and planning
- Participate in planning and implementation of new software/application/hardware as required
- Participate in incident management and system post-mortem discussion and analysis
- Performed installation and upgrades of server operating systems particularly RedHat, CentOS and Solaris
- Performed logical partitioning and server virtualization
- Disk, filesystem and logical volume management
- Configuration of server services like VSFTP, SAMBA, NFS, DNS, SMTP, etc
- User account permission management
- Installation of backup client software (Avamar, Veritas, Netbackup)
- Defined backup policy and back retention
- Server hardening (periodic patching, kernel tuning and AV upgrades)
- Knowledge of disk configuration from storage area network
- Created shell script for routine system administrative tasks
- Performed system auditing by periodically checking systems, event and security logs
- Coordinated with third-party vendor for maintenance and escalated vendor issues
- Documented system procedures and system changes
- Technologies - Red Hat, CentOS, Solaris (SunOS), VMWare, KVM, NIS, LDAP, PIM, HPSA, RHN Satellite, Spacewalk, Oracle RAC, Apache, Tomcat, Ansible, NFS, SAN, NAS, SAMBA, Veritas Netbackup, Avamar, TSM, LVM, FDISK
Support Engineer
Infor Manila (Formerly Lawson Software)
09.2011 - 06.2012
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and quickly troubleshot errors.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Technologies - Red Hat, CentOS, Solaris, HPUX, AIX, Windows, Weblogic, WebSphere, Apache, Tomcat, LDAP, Oracle, DB2
Systems Support Associate II
Philippine Airlines
08.2008 - 10.2011
- Provide system level 2 support to end users for all types of server operational problems and
endeavor swift incident resolution per defined service level agreement and where applicable,
escalate the incident to the next support tier. - Ensure availability, health and integrity of all server resources, systems, and key processes by
checking all hardware and system indicators and ensuring that fault signals are adequately and
swiftly attended to and corrected. - Check system logs and messages of servers, computing appliances, backup devices, databases,
applications, monitoring tools, and related network components, taking note of alerts or errors,
and seeing to it that exceptions, if any, are appropriately and immediately resolved, or applicable
fallback strategy is initiated. - Monitor server CPU and memory usage, swap space, system processes, user processes, and
collate statistics for analysis and planning. - Perform daily backup operations, ensuring all required file systems, system data and databases
are successfully backed up. - Process batch jobs as scheduled, adhering strictly to approved procedures, and set automated
tasks to start up precisely at desired times. - Perform other tasks requested by the users, e.g., configure and maintain print queues and
spools, generate reports, transfer files, load/download programs, create directories, etc. - Add, delete, update user accounts, user passwords, user profiles, user access privileges to
systems and applications, as authorized or mandated in policies and procedures. - Prepare shift reports at end of tour of duty, documenting new things done and new experience
encountered to serve as reference in a future occurrence of the scenario. - Know, and familiarize with, the appropriate responses to frequently asked questions (FAQ’s),
provide guidance and assistance to users on system operations and applications usage when
needed. - Familiarize with and understand all existing operating procedures and documentations of all
supported systems. - Prepare weekly reports on systems availability, usage of server CPU, memory, swap space, and
disk storage. - Do special backups, (weekly, semi-monthly, monthly, depending on the requirement of specific
system or application) to recover system configuration of servers. - Perform on-demand system backups and restorations
- Identify and document any system problems, perform initial analysis to determine error
experienced, escalate to seniors for problem resolution if necessary, and prepare shift reports. - Test data restore processes periodically
- Prepare incident reports for every occurrence of an operational irregularity, system fault, process
abend, or program error, indicating chronology of events, actions taken, escalation procedures
resorted, etc. - Arrange for repair in event of hardware failure with 3rd party vendor
- Provide guidance to, and answers questions of users on systems operation and application
usage, as required or requested - Assist in installing operating systems and applications in target servers, or undertake installation
activities for lesser complex systems and applications - Apply simple OS and application patches, software upgrades and program fixes; assist seniors in
the application of more complex patches to operating systems and applications - Write scripts for automating routine processes or for proactive monitoring of servers
- Schedule automatic execution of programs thru cron (in Unix and Linux) or task scheduler (in
windows) - Initiate first level investigation of reported system problems to identify possible causes and
solutions; document system problems and actions taken to resolve them for future references - Recommend improvements to operating procedures, problem and change management or
formulate and recommend for adoption of new operating procedures as necessary. - Technologies - Red Hat, HPUX, AIX, Windows, Yum, SAN, VTL, NAS, FTP, SAMBA, NFS, Acronis TrueImage, Veritas Netbackup, LPAR, HMC
Suppliers Quality Engineer
Samsung Electronics Philippines Manufacturing Corporation
05.2006 - 08.2008
- Application administrator for our department software - SAP for return-to-vendor (RTV) materials and Quality Control Tracking Systems
- Coordinated with Server Admins regarding periodic downtime and maintenance activity and schedule them in such a way that will be least impacting to the business
- Coordinated with vendor and other support teams in case of issues and identification of root cause
- Ensured that data being fed to the systems are accurate
- Sending out communications and acted as liaison during system downtime to the affected users and departments.
Education
Bachelor of Science - Computer Engineering
Bulacan State University
Malolos City, Bulacan04.2006
High School Diploma -
Marcelo H. Del Pilar National High School
Malolos City, Bulacan03.2001
Skills
- Supervising Employees
- Continuous Improvement Projects
- Mentoring
- Performance Tracking and Evaluations
- Skilled with RedHat Servers
- Infrastructure Planning
Certification
- Red Hat Certified Engineer - 2016 to 2019
- Red Hat Certified Systems Administrator - 2016 to 2019
- AWS Certified SysOps Administrator - 2017 to 2019
- ITIL V3 2011 Foundation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Supervisor, Systems Engineering
Reed Elsevier Shared Services Philippines, Inc.
04.2021 - Current
Systems Engineer III
Reed Elsevier Shared Services Philippines Inc.,
04.2020 - 03.2021
Systems Engineer II
Reed Elsevier Shared Services Philippines Inc.,
08.2012 - 03.2020
Support Engineer
Infor Manila (Formerly Lawson Software)
09.2011 - 06.2012
Systems Support Associate II
Philippine Airlines
08.2008 - 10.2011
Suppliers Quality Engineer
Samsung Electronics Philippines Manufacturing Corporation
05.2006 - 08.2008
Bachelor of Science - Computer Engineering
Bulacan State University
High School Diploma -
Marcelo H. Del Pilar National High School
- Red Hat Certified Engineer - 2016 to 2019
- Red Hat Certified Systems Administrator - 2016 to 2019
- AWS Certified SysOps Administrator - 2017 to 2019
- ITIL V3 2011 Foundation
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