Bryan Joseph B. Tabon
San Miguel Iloilo City
Summary
At MISTCOOP, I excelled as a Passenger Assistant Officer, enhancing customer satisfaction through exceptional service and safety demonstrations. My strong interpersonal skills and safety consciousness led to increased loyalty program sign-ups and improved accommodations for passengers with special needs. Expert in emergency procedures and disability awareness, I consistently delivered performance improvements, showcasing reliability and a customer-first approach.
Overview
3
3
years of professional experience
Work History
Passenger Assistant Officer
MISTCOOP
05.2021 - 09.2024
- Collaborated effectively with team members to ensure smooth operations during flights and layovers.
- Conducted safety demonstrations before each flight, ensuring that all passengers were well-informed on emergency procedures.
- Upheld company policies and procedures by consistently enforcing rules related to carry-on luggage, seat assignments, and other passenger regulations.
- Promoted airline''s loyalty program, resulting in increased membership sign-ups during flights.
- Provided personalized assistance to elderly passengers or those requiring special accommodations due to health issues or disabilities.
- Improved passenger satisfaction by providing exceptional customer service and promptly addressing inquiries.
Education
Bachelor Of Science In Marine Engineering - Marine Engineering
St.Therese MTC- Colleges
Magdalo Lapaz, Iloilo City06.2022
Skills
- Patience and Tolerance
- Reliability and punctuality
- Customer Service-Oriented
- Route Planning
- Safety Consciousness
- Disability Awareness
- Strong interpersonal skills
- Emergency Procedures
- Performance Improvements
- Coordinating schedules
Timeline
Passenger Assistant Officer
MISTCOOP
05.2021 - 09.2024
Bachelor Of Science In Marine Engineering - Marine Engineering
St.Therese MTC- Colleges
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