BRYAN DENNIS DELA CRUZ
INSURANCE CLAIM ADJUSTER
Bacoor
Summary
To obtain a position where I can maximize my working skills and training experience that will enable me to utilized my strong organizational skills, and ability to work well with people.
Overview
5
5
years of professional experience
Work History
Claims Adjuster
Sterling Insurance Company, Inc.
09.2023 - Current
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
Branch Operations Coordinator
Sterling Insurance Company, Inc.
01.2023 - 07.2023
- Collaborated with other branches to share best practices and improve overall operational performance.
- Effectively managed risk by implementing strategies aligned with corporate guidelines.
- Prepared project documentation for branch teams.
- Assisted Branch Operations Manager with ad-hoc tasks.
- Oversaw inventory management, reducing waste and maintaining optimal stock levels.
Customer Service Agent
1AVIATION
03.2022 - 09.2022
- Cebu Pacific Air
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and simultaneously.
- Educated customers about billing, payment processing and support policies and procedures.
On the Job Training
LION AIR
04.2021 - 06.2021
- Maintenance and Engineering Department
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Aeronautical Engineering
University of Perpetual Help System Dalta
Las Pinas01-2021
Saint John Fisher School
Molino III01.2015
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San Vicente Elementary School
Nueva Ecija01.2011
Skills
MICROSOFT WORD
MICOSOFT EXCEL
MICROSOFT POWERPOINT
AUTOCAD
CATIA
References
JUNEL, M ABARCA, Port Operations Specialist, +639172515431, AGOSD, MIAA
DELA CRUZ, MA. MERCEDES, Assistant Vice President, +639178749758, Liberty Insurance Company Corp.
PLACIDO, Senior Vice President - Marketing Department, Sterling Insurance Company, Inc.
CABANGON, NOEL, Vice President - Claims Deparment, Sterling Insurance Company, inc.
Workshop/Seminar Attended
- Aerovation: Millenial Breakthrough University of Perpetual Help System Dalta Las Piñas City - March 3, 2018
- Take-off, Maintain LIFT: Living in the Industry of Future Technology University of Perpetual Help System Dalta Las Piñas City - October 13, 2018
- Engineering Summit 2019 University of Perpetual Help System Dalta Las Piñas City - February 20, 2019
- SDIWC 4th International Conference on Electrical, Electronics, Computer Engineering, and their applications (EECEA2019) University of Perpetual Help System Dalta Las Piñas City -February 20-22, 2019
Disclaimer
“I hereby certify that the above information is true and correct to the best of my knowledge and belief.”
Personal Information
- Age: 27
- Birth date: October 19, 1998
- Sex: Male
- Civil Status: Single
- Nationality: Filipino
- Name of Mother: Ma. Mercedes A. Dela Cruz
- Occupation: Liberty Insurance (Assistant Vice President)
- Name of Father: Dennis G. Dela Cruz
- Occupation: EZ touch (Account Manager)
- In case of emergency Please contact: Ma. Mercedes A. Dela Cruz Blk 1 Lot 34, Jasmin st., Central IV, Camella Springville, Molino III, Bacoor, Cavite +639178749758
Timeline
Claims Adjuster
Sterling Insurance Company, Inc.
09.2023 - Current
Branch Operations Coordinator
Sterling Insurance Company, Inc.
01.2023 - 07.2023
Customer Service Agent
1AVIATION
03.2022 - 09.2022
On the Job Training
LION AIR
04.2021 - 06.2021
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San Vicente Elementary School
Bachelor of Science - Aeronautical Engineering
University of Perpetual Help System Dalta
Saint John Fisher School