Summary
Overview
Work History
Skills
Timeline
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Bryan Pontillas

Angeles

Summary

At Startek, I leveraged my expertise in data analysis and quality improvement to enhance operational tactics and streamline processes, achieving significant productivity gains. Collaborating effectively across teams, I spearheaded quality assurance documentation and compliance, driving targeted solutions that bolstered efficiency and informed senior management decisions.

Overview

14
14
years of professional experience

Work History

Quality Analyst

Startek
05.2010 - 12.2023
  • Interpreted quality data insights for improved tactical operations.
  • Developed and updated procedures to minimize errors.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
  • Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.

Skills

  • Audit processes
  • Quality improvement
  • Quality processes
  • Data analysis

Timeline

Quality Analyst

Startek
05.2010 - 12.2023

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Bryan Pontillas