Bryan Pontillas
Angeles
Summary
At Startek, I leveraged my expertise in data analysis and quality improvement to enhance operational tactics and streamline processes, achieving significant productivity gains. Collaborating effectively across teams, I spearheaded quality assurance documentation and compliance, driving targeted solutions that bolstered efficiency and informed senior management decisions.
Overview
14
14
years of professional experience
Work History
Quality Analyst
Startek
Makati
05.2010 - 12.2023
- Interpreted quality data insights for improved tactical operations.
- Developed and updated procedures to minimize errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
Skills
- Audit processes
- Quality improvement
- Quality processes
- Data analysis
Timeline
Quality Analyst
Startek
05.2010 - 12.2023