Bryan N. Moreno

• Processed customer payments and transaction records
• Handled verification and documentation via online system
• Making sure bank not exceeding limit
• Replying on chat support group regarding customer payment issue

• Assisted customers with account and technical issues
• Handled billing, service activation, and troubleshooting
• Worked in both onsite and remote setup

• Conducted survey verification and online data research
• Processed and validated customer responses for global clients

Encoding Team Leader

• Supervised encoding team and verified data accuracy
• Creating Schedule and Team Building activities
• Maintained records via online platforms and internal web apps
• Trained new encoders and monitored performance
• Prepared daily and weekly reports for management

Payment Officer

• Processed customer payments and transaction records
• Handled verification and documentation via online system
• Perform KYC on new players to avoid fraud