Cm
Bryan N. Moreno
Finance Officer
Malabon, Metro Manila
Summary
To obtain a remote role in customer service or technical support where I can contribute my 10 years of BPO experience, team leadership background, and 5 years of successful home-based work, while continuing to develop professionally in a stable and growth-driven company.
Overview
13
13
years of professional experience
Work History
Finance Officer
Asia Technologize
12.2022 - Current
- Processed customer payments and transaction records
- Handled verification and documentation via online system
- Making sure bank not exceeding limit
- Replying on chat support group regarding customer payment issue
CSR/Tech Support at Dish
Concentrix
05.2021 - 11.2022
- Assisted customers with account and technical issues
- Handled billing, service activation, and troubleshooting
- Worked in both onsite and remote setup
Market Research
SSI Philippines
08.2020 - 12.2020
- Conducted survey verification and online data research
- Processed and validated customer responses for global clients
Encoder, Payment Officer
Capital Power Global Limited
06.2012 - 12.2019
Encoding Team Leader
- Supervised encoding team and verified data accuracy
- Creating Schedule and Team Building activities
- Maintained records via online platforms and internal web apps
- Trained new encoders and monitored performance
- Prepared daily and weekly reports for management
Payment Officer
- Processed customer payments and transaction records
- Handled verification and documentation via online system
- Perform KYC on new players to avoid fraud
Education
College - Information and Communication Technology
International Electronics and Technical Institute, Inc.
Caloocan City01.2011
High School - undefined
Macario B. Asistio Sr High School
Caloocan City01.2009
Skills
Customer Support (Voice / Chat / Email)
Technical Support & Troubleshooting
Data Encoding & Accuracy-Based Tasks
Payment Processing & Account Verification
Market / Internet Research
Microsoft Office (Word, Excel, PowerPoint)
Remote Tools: Zoom, Google Workspace, MS Teams
Fast Typing – 55 WPM
Interests
Timeline
Finance Officer
Asia Technologize
12.2022 - Current
CSR/Tech Support at Dish
Concentrix
05.2021 - 11.2022
Market Research
SSI Philippines
08.2020 - 12.2020
Encoder, Payment Officer
Capital Power Global Limited
06.2012 - 12.2019
High School - undefined
Macario B. Asistio Sr High School
College - Information and Communication Technology
International Electronics and Technical Institute, Inc.