Summary
Overview
Work History
Education
Skills
Timeline
Generic
BRYAN JOSEPH S. BERGADO

BRYAN JOSEPH S. BERGADO

City of Santa Rosa,Laguna

Summary

Results-driven professional with a solid background in customer service, healthcare coordination, and administrative support. Skilled in managing inquiries, scheduling, and ensuring compliance with billing and transport processes. Experienced with CRM systems such as Salesforce and Iris, and excels in organisational and problem-solving tasks, contributing to improved customer experiences and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Afni Call Center
11.2025 - 06.2026
  • Resolved customer inquiries through multiple communication channels.
  • Implemented workflow improvements that reduced response times.
  • Maintained accurate customer records in CRM systems.
  • Handled billing concerns and service-related inquiries.
  • Provided troubleshooting support for internet plans and devices.
  • Trained new team members on customer service best practices.

Customer Service Representative / Patient Care Coordinator

Optum Healthcare
01.2024 - 01.2025
  • Assisted members with healthcare-related inquiries.
  • Coordinated transportation bookings for medical appointments.
  • Processed medication-related requests under HIPAA compliance.
  • Utilized Salesforce and IRIS systems.
  • Maintained accurate customer documentation.

Baker Helper & Oven Man

Tiffany
01.2023 - 01.2024
  • Assisted in baking operations and food preparation.
  • Maintained food safety and sanitation standards.

Cashier and Teller

Enchanted Kingdom
01.2022 - 01.2023
  • Processed transactions accurately, ensuring balanced cash drawers and minimised discrepancies.
  • Assisted customers with inquiries and product selections to enhance their shopping experience.

Education

Undergraduate -

Cavite State University

Skills

  • Customer Service
  • CRM Systems
  • Salesforce
  • Administrative Support
  • Data Entry
  • Billing Support
  • Email Management
  • Technical Troubleshooting
  • HIPAA Compliance
  • Communication
  • Problem Solving
  • Time Management
  • Active listening
  • Active listening

Timeline

Customer Service Representative

Afni Call Center
11.2025 - 06.2026

Customer Service Representative / Patient Care Coordinator

Optum Healthcare
01.2024 - 01.2025

Baker Helper & Oven Man

Tiffany
01.2023 - 01.2024

Cashier and Teller

Enchanted Kingdom
01.2022 - 01.2023

Undergraduate -

Cavite State University
BRYAN JOSEPH S. BERGADO