BRYAN JAY MENOR
Marikina
Summary
Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consumer Support Coordinator
ISWERK International Corporation
Ortigas
02.2024 - 04.2025
- Respond to customer's email in a timely and professional manner.
- Enter orders for efficient processing and prompt delivery.
- Address consumers inquiries, including order status, product information, claim resolution and order updates.
- Manage the faulty replacement process.
- Documentation and file management.
- Monitor shipments based on customer ETA (Estimated Time of Arrival) and flag orders that are late, stalled, or missing tracking updates.
- Process consumer's replacement and stay informed on current and new products, as well as product changes and improvements.
- We used Shopify Live, Freshdesk and Fresh Chat tools.
IT Specialist and Cloud Support
Accenture
Mandaluyong City
08.2021 - 12.2023
- Implemented and regularly tested IT security systems to safeguard confidential data.
- Resetting Password, BitLocker PIN.
- Experience in troubleshooting and configuring Windows based networked PC via email, chat and remote.
- Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
- Deploy, configure, and maintain cloud infrastructure using AWS, Azure, or Google Cloud Platform (GCP).
- Installation, Transfer and removal of business specific applications and their upgrades.
- Used service management systems to manage incidents and follow up requests.
- We used Salesforce, Azure and Power BI if the user needs to edit or add some additional information on the data needed from the client.
- We used Service Now where in we can create and log a ticket to monitor the issue of the user/clients.
- Monitor cases in Ticketing tool queues.
- Escalates unresolved incidents/service requests within agreed timescales.
- Look into the reported issue/approved work order and address it within agreed SLA’s.
- We used Genesys for logins and email/chats tagging.
Customer Care Specialist
Infocom
Mandaluyong City
01.2019 - 01.2021
- Addressed customer service enquires quickly and accurately.
- Built rapport with customers through courteous and professional communications.
- Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, email and other lines of communication in a fast-paced, high-volume environment.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
Customer Support Specialist
Sitel
Eastwood, Quezon City
01.2018 - 01.2019
- Taking calls and assisted customers with their concerns/issues.
- Address customer inquiries and concerns efficiently while ensuring satisfaction.
- Document all customer interactions accurately in the system.
- Maintain knowledge of current products, services, and policies.
- Provided a good services.
Education
Bachelor of Science - Information Technology
Cagayan State University
Tuguegarao City, Cagayan Valley, Philippines06.2025
Secondary -
Baua National High School
Tuguegarao City, Cagayan Valley, Philippines12.2014
Elementary -
Sta.Maria Gonzaga
Tuguegarao City, Cagayan Valley, Philippines12.2010
Skills
- Computer Literate
- Technical Troubleshooting (Software and hardware)
- Remote Desktop Support
- Software Installation and Configuration
- Microsoft office suite
- Typing Test 50-60wpm
- Programming (Php, Laravel, Python, C#, Visual Studio)
- Data Management
- Knowledge in MS Office Professional (2007,2010,2013)
- Knowledge in Graphic Designing using Adobe Photoshop (CS4, CS5, CS6, CC)
- Knowledge in Editing Videos using Flash Animation, Power Director and Filmora
- Sony Vegas Editing Videos
- Excellent Data Encoder
- Content Creator
- Salesforce CRM
- Genesys
- Zendesk/Freshworks
- Data Protection and Security Expert
- CompTIA IT Fundamentals(ITF) Expert
- Cisco Certified Network Associate (CCNA), Expert
Certification
- Youth Congress for Information Technology
- Adobe Photoshop Workshop
- Computer Training (TESDA)
- Career Guidance Information Technology
- Computer Engineering
- Programming (PHP/LARAVEL/C#/PYTHON)
- ITIL Foundation
- AWS Certified Cloud Practitioner
Languages
First Language, Second Language
Training
- Remote Technical Training
- Desktop Application Training
- IT Infrastructure Training
- Programming and Database
- Cloud Computing
- Tech-Support Specialist
- System Analyst
References
Eldielyn Vista, Senior CSC, 09171504682
Languages
English
First Language
Timeline
Consumer Support Coordinator
ISWERK International Corporation
02.2024 - 04.2025
IT Specialist and Cloud Support
Accenture
08.2021 - 12.2023
Customer Care Specialist
Infocom
01.2019 - 01.2021
Customer Support Specialist
Sitel
01.2018 - 01.2019
Bachelor of Science - Information Technology
Cagayan State University
Secondary -
Baua National High School
Elementary -
Sta.Maria Gonzaga
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