Bryan Jay A. Garcia
Binangonan
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Community Operations Team (ANZ Safety)
Concentrix
09.2022 - Current
- Handling 60+ emails reports for customers, restaurants, drivers, and delivery persons who experience accidents and interpersonal conflicts
- Identifying reports that lowers the company’s risk for possible lawsuits
- Identifying critical reports and escalating it to the right level of escalations team
- Personalizing support that best suits the reporter’s level of dissatisfaction
- Pitching in ideas that helps the team provide an excellent customer support
Ads Specialist (Facebook)
TDCX
10.2021 - 08.2022
- Handling Inbound Chat & Email Support with a number of cases ranging from 25 – 40 per day
- Answering inquiries on how to run Ads on their account and questions about Ads result
- Doing basic troubleshooting as well to see if it resolves the bug that they are experiencing
- Handling billing concerns, such answering questions about how they are charge and when will they be paying it
- And handling disputes whenever that the Ad result is not matching with the bill that they receive
- Guiding Advertisers on how to use the platform and its tools to better run Ads
Customer Service Representative (PapaJohns)
Cognizant
04.2021 - 10.2021
- Remained courteous and calm at all times even during of intense customer displeasure
- Handling 100+ calls daily, with duties including creating customer profile, mapping address and accepting orders for customers
Customer Representative (Microsoft Partners)
Concentrix Synnex
04.2019 - 02.2021
- Providing guidance how to navigate the portal/website
- Basic troubleshooting on computer applications
- Answering general questions through chat, call, or email about subscription that we are providing
- Investigating and escalating cases towards resolution for isolated cases
- Managing cases and make sure that we provide resolution in a timely manner
- Not a normal account/call center when you answer a chat, call, and email and leave them without proper resolution
- In a sense that if ever they were disconnected or follow up is needed, we still need to contact them via phone or email until issue is resolve
- Handling queries from big organizations across the globe that sells Microsoft products and services
Customer Representative (Bell Canada)
Quantrics
11.2018 - 02.2019
- Basic troubleshooting on TV, Internet connection, TV boxe's
- After troubleshooting we ask customer their needs in terms of telecommunication's products and providing best deals for them to buy/subscribe
Customer Representative (TransUrban)
Concentrix Synnex
10.2017 - 10.2018
- Providing answers to products and services that we offer
- Handling 40 calls a day, collecting payments
- Attaining the Metrics to get the MIP (Monthly Incentive Program)
- Gaining customer's trust by owning the call and solving the customer's concern
Customer Representative (KFC Delivery)
Shore solutions
04.2016 - 02.2017
- Memorize entire line of company products and services, including prices and special discounts
- Remained courteous and calm at all times even during of intense customer displeasure
- Handling 100+ calls daily, with duties including signing up new customers, retrieving data, and presenting relevant information
- BNB (Best and Brightest) awardee August Top Performing Agent
Education
Secondary -
Felizardo C Lipana National High School
01.2010
Computer and Consumer Electronic Program -
STI College Fairview
01.2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Calm under pressure
- Decision-making
- Problem resolution
Pre Professional Experience
Computer and Printer Technician, Benz-Cy Enterprises, OJT accumulated of 400 hours, Seller of Re-manufactured Toner Ink cartridges
Timeline
Community Operations Team (ANZ Safety)
Concentrix
09.2022 - Current
Ads Specialist (Facebook)
TDCX
10.2021 - 08.2022
Customer Service Representative (PapaJohns)
Cognizant
04.2021 - 10.2021
Customer Representative (Microsoft Partners)
Concentrix Synnex
04.2019 - 02.2021
Customer Representative (Bell Canada)
Quantrics
11.2018 - 02.2019
Customer Representative (TransUrban)
Concentrix Synnex
10.2017 - 10.2018
Customer Representative (KFC Delivery)
Shore solutions
04.2016 - 02.2017
Computer and Consumer Electronic Program -
STI College Fairview
Secondary -
Felizardo C Lipana National High School
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