Bryan Henry Bernil
Imus
Summary
Versatile and experienced Support Specialist with over 10 years in the Travel, Technology, and Healthcare sectors. Adept at troubleshooting, technical support, and product analysis across CRM systems, EHR integration, accounting software, and hardware. Proven ability to analyze complex issues, implement solutions, and support users with professionalism and clarity. Strong background in SQL, Salesforce, Power BI, and hardware diagnostics.
Overview
12
12
years of professional experience
Work History
Support Specialist
Empata Versatile Services
09.2023 - 04.2025
Product Support Analyst
RealPage Philippines Inc.
10.2022 - 08.2023
Technical Support Representative
YFC Boneagle International
12.2021 - 10.2022
Technical Support Analyst
Payreto Services Inc.
03.2020 - 11.2021
Technical Support Representative
IOPEX Technologies Inc.
04.2019 - 02.2020
Technical Analyst / Universal Customer Service Agent
Concentrix
12.2017 - 01.2019
Customer Service Representative
Sykes Asia Philippines
01.2016 - 09.2017
Travel Expert
Teleperformance
01.2013 - 12.2015
Education
Bachelor of Science - Information Technology
AMA University
Quezon City, Metro Manila01.2012
Skills
- SQL / MySQL
- Salesforce CRM
- Power BI
- EHR Integration
- Technical Support (POS, Software & Hardware)
- Data Analysis & Reporting
- RMA Processing
- Microsoft Office Suite
- JIRA & Ticketing Tools
- HTML / CSS
- JavaScript
Hobbies and Interests
Photography, Playing Guitar, Videography
Languages
English
Filipino
Spanish
Timeline
Support Specialist
Empata Versatile Services
09.2023 - 04.2025
Product Support Analyst
RealPage Philippines Inc.
10.2022 - 08.2023
Technical Support Representative
YFC Boneagle International
12.2021 - 10.2022
Technical Support Analyst
Payreto Services Inc.
03.2020 - 11.2021
Technical Support Representative
IOPEX Technologies Inc.
04.2019 - 02.2020
Technical Analyst / Universal Customer Service Agent
Concentrix
12.2017 - 01.2019
Customer Service Representative
Sykes Asia Philippines
01.2016 - 09.2017
Travel Expert
Teleperformance
01.2013 - 12.2015
Bachelor of Science - Information Technology
AMA University
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