Microsoft Office
Bryan Ducusin
Field IT Engineer
Tarlac
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Field IT Engineer
Palawan Pawnshop and Palawan Express Pera Padala
Tarlac
04.2019 - 02.2023
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
Tax Associate for Quickbooks Payroll
Concentrix PH
Mandaluyong City, Metro Manila
04.2015 - 03.2019
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Information Technology
Tarlac State University
Tarlac City. PH 04.2011 - 04.2015
Skills
Complaint resolution
Sales expertise
Report preparation
Creative problem solving
Recordkeeping strengths
Strategic sales knowledge
Technical Support
Receiving support
Payroll administration
General ledger posting
Time sheet review
Proficient in MS Office Skills
Financial reports
Data analysis
Payroll Processing
Meeting deadlines
Accomplishments
- Supervised team of 8 IT staff members.
- Achieved Top Insurance Sales by surpassing Target Sales with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Software
Quickbooks Payroll
Adobe Photoshop
Timeline
Field IT Engineer
Palawan Pawnshop and Palawan Express Pera Padala
04.2019 - 02.2023
Tax Associate for Quickbooks Payroll
Concentrix PH
04.2015 - 03.2019
Bachelor of Science - Information Technology
Tarlac State University
04.2011 - 04.2015