Bryan Canete
Lapu-Lapu City, Province Of Cebu,CEB
Summary
- Experienced in establishing loyal and long-lasting relationships with clients to support business objectives. Good at building immediate rapport with excellent interpersonal communication skills and an amiable nature. Excellent follow-up and offer management skills.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Client Acquisition Agent - Intake
Upkeep Global Services
07.2023 - 09.2025
- Qualifying claimants, ensuring that they meet the foundational criteria for a successful disability claim.
- Screen claimant's that involves a meticulous review of an applicant's information against the Social Security Administration's complex eligibility requirements.
- Basic data collection, medical history, work experience, age, and other pertinent factors to determine if a claim has a viable path forward.
- Guiding claimants through the crucial step of signing a representation agreement, which formally designates an advocate or attorney to act on their behalf
Claims Coordinator- Medical Records
Upkeep Global Services
03.2021 - 06.2023
- Requesting and obtaining essential medical records from various healthcare facilities.
- Diligently following up with providers to ensure all necessary documentation is received.
Butler/Hotel Waiter, F&B OIC,
Movenpick Hotel Mactan Island Cebu
01.2015 - 03.2020
- Provided exceptional service to guests, ensuring comfort and satisfaction throughout their stay.
- Anticipated guest needs through proactive communication and attention to detail.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Executed meal preparation and dining arrangements, tailoring experiences to guest preferences.
Techinical Support Chat/Email Specialist
Kudo Support
01.2014 - 08.2015
- Provides technical assistance to customers by troubleshooting and resolving hardware or software issues through email, or chat.
- Diagnosing problems, providing step-by-step solutions, documenting customer interactions and resolutions, escalating complex cases to specialized teams.
Education
Undergraduate - Information Communication Technology (ICT)
01-2013
Skills
- Cold calling
- Customer service
- Relationship building
- Teamwork and collaboration
- Time management
- Effective communication
- Adaptability and flexibility
Timeline
Client Acquisition Agent - Intake - Upkeep Global Services
07.2023 - 09.2025
Claims Coordinator- Medical Records - Upkeep Global Services
03.2021 - 06.2023
Butler/Hotel Waiter, F&B OIC, - Movenpick Hotel Mactan Island Cebu
01.2015 - 03.2020
Techinical Support Chat/Email Specialist - Kudo Support
01.2014 - 08.2015
System Technology Institute (STI) - Undergraduate, Information Communication Technology (ICT)