Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Bryan Ashley Betes

Customer Service Representative
Caloocan City

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative Agent

Sitel Philippines
Metro Manila
02.2021 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recorded account information to open new customer accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Education

High School Diploma -

Far Easter University
Diliman, Quezon City
06.2016 - 04.2018

Skills

    Complaint resolution

undefined

Timeline

Customer Service Representative Agent

Sitel Philippines
02.2021 - Current

High School Diploma -

Far Easter University
06.2016 - 04.2018
Bryan Ashley BetesCustomer Service Representative