Bryan Atanacio
Cainta,RIZAL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Medical Records Specialist
Peak Outsourcing
06.2024 - Current
- Obtained medical records from providers and ensured timely follow-up, facilitating effective patient care.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, and insurance companies, enhancing interdepartmental communication.
- Answered inbound and outbound calls, delivering courteous support to patients and stakeholders.
- Handle email correspondence and respond to routine messages.
- Process invoice payments and verify billing details.
Medical Records Retrieval/Legal Assistant/Personal Injury Law Firm
SweetJames LLP
10.2021 - 01.2024
- - Requested medical records, bills, and related documents to ensure timely case progression.
- - Organized and maintained records to facilitate efficient access and retrieval.
- - Reviewed account balances for accuracy to support financial reporting.
- - Processed invoice payments.
- - Finalized draw closeout tasks to ensure accurate documentation and compliance.
- - Managed inbound and outbound calls to address customer inquiries and provide assistance.
- - Trained new hires onshore and offshore.
Medical Records Specialist
ReleasePoint
03.2017 - 10.2021
- Requested medical records from providers.
- Organised records and maintained a filing system.
- Handled inbound and outbound phone calls.
- Processed invoice payments.
- Managed email correspondence.
Customer Service Associate
Sirius XM
05.2014 - 03.2017
- Enhanced customer satisfaction by responding promptly to inbound calls.
- Managed billing inquiries and processed payments for customer accounts.
- Facilitated effective issue resolution through basic troubleshooting support.
- Educated customers on features and benefits of subscription services offered.
Customer Service Representative
First National Bank of Omaha NE
05.2013 - 04.2014
- Assisted customers with account inquiries and transaction issues.
- Managed customer complaints and escalated complex issues effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed inbound calls to answer credit card inquiries
Customer Care
Wellcare
10.2011 - 03.2013
- Enhanced customer satisfaction by responding promptly to inbound calls.
- Facilitated effective issue resolution through basic troubleshooting support.
- Managed billing inquiries and processed payments for customer accounts.
- Educated customers on features and benefits of subscription services offered.
Customer Service Representative
Globe Telecom
04.2009 - 08.2011
- Managed inbound customer calls for billing, sales, and technical support, ensuring timely resolution of customer inquiries.
- Coordinated billing inquiries and account updates, enhancing customer satisfaction through effective communication.
- Assisted sales operations by providing customers with accurate product information and support, contributing to positive purchasing experiences.
- Handled prepaid and postpaid account services.
- Resolved technical issues through service troubleshooting.
Education
Bachelor of Science - Office Management
One Cainta College
Cainta04-2021
Skills
- Records management
- Document management
- Healthcare communication management
- Quality assurance
- Client relations
- Critical thinking
- Multitasking
Timeline
Medical Records Specialist
Peak Outsourcing
06.2024 - Current
Medical Records Retrieval/Legal Assistant/Personal Injury Law Firm
SweetJames LLP
10.2021 - 01.2024
Medical Records Specialist
ReleasePoint
03.2017 - 10.2021
Customer Service Associate
Sirius XM
05.2014 - 03.2017
Customer Service Representative
First National Bank of Omaha NE
05.2013 - 04.2014
Customer Care
Wellcare
10.2011 - 03.2013
Customer Service Representative
Globe Telecom
04.2009 - 08.2011
Bachelor of Science - Office Management
One Cainta College