Dave Bryan Aldover
Customer Advisor I
Taytay, Province Of Rizal
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Concentrix
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Data Analyst
Self-employed
05.2017 - 03.2019
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Designed custom tracking systems to monitor KPIs, ensuring alignment with organizational goals and objectives.
Data Management Analyst
Self-employed
05.2017 - 03.2019
- Played instrumental role in driving major cost savings through effective resource allocation based on accurate analysis of historical spend patterns in available datasets.
- Conducted thorough audits of existing databases to identify inconsistencies, redundancies, and areas for improvement.
- Reduced manual data entry errors by creating user-friendly templates and standardized input formats.
- Enhanced data quality by implementing stringent data validation processes and error-checking procedures.
- Implemented advanced analytical techniques to derive valuable insights from complex datasets, informing business strategy decisions.
- Assisted in design of custom-built applications tailored to meet unique needs of different departments within organization.
- Developed comprehensive documentation on data requirements and specifications for internal knowledge sharing and training purposes.
- Contributed development of annual performance metrics by supplying accurate, up-to-date data on key business indicators.
- Delivered accurate and timely reporting by automating report generation processes and establishing clear deadlines for data submission.
- Simplified complex datasets into easily digestible visualizations that improved stakeholder understanding and accelerated decision-making processes.
Education
Bachelor of Science - Computer Science
ICCT Colleges
Cainta, Province Of Rizal, Philippines 04.2001 -
High School Diploma -
Jose Fabella Memorial School
Tanay, Province Of Rizal, Philippines 04.2001 -
Skills
Data Validation
Data Cleaning
Data Analysis
Data Visualization and Presentations
Database Maintenance
Technical Analysis
Database Management
Python Programming
SQL Proficiency
API Integration
Data Quality Assurance
Real-time Analytics
Problem-Solving
Timeline
Customer Service Representative
Concentrix
09.2022 - Current
Data Analyst
Self-employed
05.2017 - 03.2019
Data Management Analyst
Self-employed
05.2017 - 03.2019
Bachelor of Science - Computer Science
ICCT Colleges
04.2001 -
High School Diploma -
Jose Fabella Memorial School
04.2001 -
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