Bruce Martin Joven
Paranaque City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Compliance Officer
Rbox International Solutions Inc
3 2023 - Current
- Helped create, implement and adopt best practices on internal policies, processes and procedures.
- Recorded allocated new files on to compliance spreadsheet, updating daily progress and any outstanding issues.
- Built and maintained strong working relationships across company to help implement internal standards.
- Acted as key compliance contact and officer for regulatory matters, answering queries promptly and politely.
- Provided quality assurance on completed file reviews, giving feedback appropriately and constructively to other file reviewers.
Quality Analyst
EMAPTA Services (Cyanergy LTD.)
06.2020 - 12.2023
- Responsible for analyzing processes and policies of various government departments
- Performs regular desk and phone audits based on data, photographic and other evidence collected to complete audit
- Assessing the risk of noncompliance and assist with data entry and compilation of the risk register.
Registration Account Executive
EMAPTA Services (MCI - Group)
01.2018 - 06.2020
- Responsible for organizing events of the company specifically in the registration department with direct contact and communication to key clients or delegates
- Serves as a primary contact for key clients on setting up event registration websites with the coordination to the technical team
- Assist delegates with various concerns (e.g
- Hotel bookings/reservations, events billing and etc.) through phone calls, emails and event onsite
- Creates financial reports such as Accounts receivable, payment reports and other statistics report
- Prepares adhoc reports and administrative tasks as needed.
VIP croupier
Solaire Resort and Casino
01.2017 - 01.2018
- Served as a VIP casino dealer and hosted table games for VIP guests.
Technical Support Representative
Sutherland Global Services
01.2015 - 01.2017
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Promptly respond to customer's requests for technical assistance - received through calls, emails and service desk system
- Troubleshoot, track, and resolve technical problems/requests
- Document all call information according to standard operating procedures
- Perform other duties that the client and management may require.
Education
Bachelor of Science in Tourism Management -
De La Salle University - Dasmariñas
Secondary Education -
San Beda College Alabang
Skills
Proficient in MS Office applications (Excel, Microsoft Word, Powerpoint)
Microsoft Azure Devops
Six Sigma Yellow Belt Certified
Has strong analytical and decision-making skills
Good interpersonal skills
Good communication skills both oral and written
Adaptive and a good team player
Excellent Written Skills
Policy Revising
Quality Assurance Procedures
Written and Verbal Communication
Research and Analysis
Risk Assessments
Documentation Review
Compliance reviews
Data Entry
Business Operations
Time Management
Records Review
Accomplishments
- MCI Onshore Assignment - Attended seminars trainings and events for project and event management in Switzerland that was sponsored by previous employer.
Certification
Yellow Belt Six Sigma
Timeline
Quality Analyst
EMAPTA Services (Cyanergy LTD.)
06.2020 - 12.2023
Registration Account Executive
EMAPTA Services (MCI - Group)
01.2018 - 06.2020
VIP croupier
Solaire Resort and Casino
01.2017 - 01.2018
Technical Support Representative
Sutherland Global Services
01.2015 - 01.2017
Compliance Officer
Rbox International Solutions Inc
3 2023 - Current
Bachelor of Science in Tourism Management -
De La Salle University - Dasmariñas
Secondary Education -
San Beda College Alabang
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