Bruce John Duque
Customer Service
Davao City, Province of Davao del Sur
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Ibex Global Solutions
10.2017 - 02.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Customer Service Representative
Sutherland Global Service
04.2016 - 02.2017
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Retail Sales Merchandiser
CNT Promo & Ads Specialist, Inc.
10.2009 - 03.2016
- Provided valuable feedback to management regarding customer preferences and trends, leading to improved product offerings.
- Contributed to successful marketing campaigns by collaborating with the visual merchandising team on creating eye-catching window displays that drove foot traffic into the store.
- Enhanced store appearance by regularly maintaining clean, organized, and visually appealing merchandise displays.
- Monitored competitor activities and trends, adjusting strategies accordingly to maintain a competitive edge in the market.
Education
High School Diploma -
F. Bangoy National High School
Davao City, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
Paperwork Processing
Consultative Sales
Research
Technical Support
Data Collection
Complaint resolution
Sales closing
Customer Service
Critical Thinking
Store maintenance
Timeline
Customer Service Representative
Ibex Global Solutions
10.2017 - 02.2024
Customer Service Representative
Sutherland Global Service
04.2016 - 02.2017
Retail Sales Merchandiser
CNT Promo & Ads Specialist, Inc.
10.2009 - 03.2016
High School Diploma -
F. Bangoy National High School
04.2001 -