Bruce John Duque
Customer Service
Davao City, Province of Davao del Sur
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Ibex Global Solutions
10.2017 - 02.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Customer Service Representative
Sutherland Global Service
04.2016 - 02.2017
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Retail Sales Merchandiser
CNT Promo & Ads Specialist, Inc.
10.2009 - 03.2016
- Provided valuable feedback to management regarding customer preferences and trends, leading to improved product offerings.
- Contributed to successful marketing campaigns by collaborating with the visual merchandising team on creating eye-catching window displays that drove foot traffic into the store.
- Enhanced store appearance by regularly maintaining clean, organized, and visually appealing merchandise displays.
- Monitored competitor activities and trends, adjusting strategies accordingly to maintain a competitive edge in the market.
Education
High School Diploma -
F. Bangoy National High School
Davao City, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
Paperwork Processing
undefinedTimeline
Customer Service Representative
Ibex Global Solutions
10.2017 - 02.2024
Customer Service Representative
Sutherland Global Service
04.2016 - 02.2017
Retail Sales Merchandiser
CNT Promo & Ads Specialist, Inc.
10.2009 - 03.2016
High School Diploma -
F. Bangoy National High School
04.2001 -
Similar Profiles
ADAM WRIGHTADAM WRIGHT
Senior IT Field Support at Ibex Global SolutionsSenior IT Field Support at Ibex Global Solutions
EHAD MUBARAZ BHANDARIEHAD MUBARAZ BHANDARI
Intern, Tech Department at IBEX Global Solutions LtdIntern, Tech Department at IBEX Global Solutions Ltd
Jonel LarobesJonel Larobes
Team Manager at Ibex Global SolutionsTeam Manager at Ibex Global Solutions