Bruce Chatman
Spring Hill
Summary
Throughout my professional journey, I have garnered extensive experience in customer support, technical troubleshooting, and diverse roles encompassing client management, sales, marketing, and verification management. Commencing as a Tier 1 Customer Support Representative, I adeptly handled email tickets, inquiries, and guided clients through intricate program applications while troubleshooting webpage issues. My transition through various roles, including Client Manager and Sales and Marketing Representative, has endowed me with a versatile skill set highly relevant to the realm of information technology.
Over the course of my career, I have refined my competencies in client interaction, data management, security protocols, and problem-solving. Proficiently managing client schedules, maintaining meticulous records, and executing security-related tasks underscore my meticulous attention to detail and unwavering commitment to safeguarding data integrity and system functionality.
Moreover, my tenure as a Sales and Marketing Representative has enriched my communication prowess and customer service acumen, essential for seamless collaboration with IT clientele. Demonstrating dedication to efficiency and process optimization, my experience in order verification and office operations automation underscores my aptitude for enhancing organizational productivity—a pivotal skill set within the IT landscape.
Furthermore, my leadership role as a Verification Manager involved training and supervising employees, showcasing my adeptness in fostering team cohesion and driving operational excellence.
Overview
22
22
years of professional experience
Work History
Client Manager (Seasonal)
Yvonne's Accounting & Tax Service
Palmdale
2001.10 - 2023.04
- Developed field representation strategies, proactively sought new clients, managed client schedules, prepared new clients for tax preparation, and meticulously maintained accurate customer data within both computer applications and physical files.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Managed office inventory by maintaining documentation of stock.
- Updated employee paperwork and records.
Apartment Leasing Agent
First Edition Lending - Platinum Premier Property
Lancaster
2020.01 - 2022.11
- Conduct tours with potential tenants, perform follow-up meetings, provide education to prospects on promotions and leasing incentives.
- Encouraged prospective tenants to fill out applications after property tours.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Coordinate daily operations for an apartment complex with over 150+ tenants.
- Maintained accurate records of correspondence with and from tenants.
Barback /Security Supervisor
Black Hammock Lazy Gator Bar
Oviedo
2016.04 - 2019.02
- Assisted bartenders with stocking bar items as requested, took additional orders from guest.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Replenished bar glasses, garnishes and condiments. Offered preferred tables and other special accommodations to VIP customers.
- Backed up cashier staff to process customer orders and payments. Restocked condiments and drink station supplies to maintain customer satisfaction.
- Checked identification for each person purchasing alcohol.
- Monitored patrons to keep alcohol consumption at designated levels.
Sales and Marketing Representative
First Edition Lending - Platinum Premier Property
Palmdale
2007.06 - 2012.11
- Initiate contacts based on referrals and “cold call” activities also face to face solicitation.
- Enter data accurately into computer systems, Created and maintained accurate customer data and physical files.
- Delivered group and individual instruction to sales representatives to provide guidance on customer service and professional development.
- Consulted with clients to close sales, identifying decision-makers and facilitating paths to communication conducive to minimizing negotiation time.
- Engaged in retail and event marketing activities at public events and in-store to promote business development.
- Answered phone calls to main retail line to engage callers and encourage in-person visits by providing valuable product and service information.
Client Services
Minx Restaurant and Night Club
Glendale
2004.02 - 2010.09
- Greeting guests as first point of contact Participated in security activities for private events Monitored main and side doors to restrict unauthorized entries.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or services.
- Kept activities moving smoothly by coordinating schedules and personnel.
- Upheld high standards of productivity and quality in all areas of operations.
- Remained mindful of workplace safety according to predetermined specifications.
Theme Park Security
Universal Studios Hollywood
Hollywood
2005.06 - 2009.11
- Amusement Park: Loss Prevention and Security., Patrol areas on foot and bicycle, preventing damage, destruction and theft to park.
- Act as a public officer, apprehend or cite persons engaged in acts of vandalism, theft and other criminal activity and turn subjects over to police department and report such actions to the police department, when necessary.
- Ensure guest safety at all times. Investigated alarms and disturbances to maintain safety. Circulated among patrons and customers to keep abreast of emergent security situations. Searched individuals and baggage for devices, weapons and other prohibited items.
- Used X-ray machines and other devices to screen guests entering premises.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Responded to emergency situations quickly to minimize risk and injury. Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Maintained law and order, responded to emergencies as directed by radio and telephone.
Verification Manager of Warehouse Orders
World Tech Computers
Encino
2005.12 - 2007.09
- Verified orders of new clients, distributed product information to the accounting and the shipping departments and also sold product over the phone to new and prior clients Assisted clients with incomplete orders Suggested value of products to management through client based surveys.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Automated office operations, managed client correspondence and tracked records.
- Optimized productivity, streamlined program efficiency, and boosted profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Liaised with vendor representatives to rectify damages and shortages.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Customer Support Tier 1 (SaaS)
Arvato Services Inc (Microsoft)
Valencia
2002.11 - 2004.07
- Inbound phone responsibility (60-plus calls) daily, regarding their status in the Microsoft Partner Program providing advice on their entry business decisions and also assisting them in joining the Microsoft Partner Program.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Handled email inquiries and tickets as a part of the daily routine.
- Boosted productivity by maintaining strong call control and quickly working through issues to address diverse problems.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Education
Certificate - Information Technology Professional Course
Course Careers
Online10.2023
Certificate - Film Editing And Script Writing
Los Angeles Film School
Los Angeles, CA2006
Skills
- Microsoft Word, Excel, PowerPoint, Outlook, Word Processor, Zendesk, Slack
- (Editing & Animation Software) Final Draft. Final Cut Pro (2006) Maya6, Poser, Animation Master, Render Man
- (Photo Enhancement Software) Adobe Photoshop, Illustrator, Pro Create
- Type 45 WPM
- (IT) Microsoft Azure - Configuration and use of Virtual Machines, Creation of Resource Groups.
- (IT) Configuration and installment of Active Directory in Microsoft Azure.
- (IT) Microsoft Office Suite, Help Desk, Ticketing System, Azure, Network Security Groups, Firewalls, ACLs (Access Control Lists), Virtual Machines, Virtual Networks, Cloud Computing, Active Directory, File Permissions, Windows 10, Printers, iPhone and iPad Troubleshooting, ITIL Familiarity
Timeline
Apartment Leasing Agent
First Edition Lending - Platinum Premier Property
2020.01 - 2022.11
Barback /Security Supervisor
Black Hammock Lazy Gator Bar
2016.04 - 2019.02
Sales and Marketing Representative
First Edition Lending - Platinum Premier Property
2007.06 - 2012.11
Verification Manager of Warehouse Orders
World Tech Computers
2005.12 - 2007.09
Theme Park Security
Universal Studios Hollywood
2005.06 - 2009.11
Client Services
Minx Restaurant and Night Club
2004.02 - 2010.09
Customer Support Tier 1 (SaaS)
Arvato Services Inc (Microsoft)
2002.11 - 2004.07
Client Manager (Seasonal)
Yvonne's Accounting & Tax Service
2001.10 - 2023.04
Certificate - Information Technology Professional Course
Course Careers
Certificate - Film Editing And Script Writing
Los Angeles Film School
Certifications
- Course Careers IT Professional Certificate (Completed November 2023)
- Google Cybersecurity Professional Certificate (In progress, expected completion July, 2024)
- CompTIA Security+ (In progress, expected completion August, 2024)
- TryHackme - SOC 1 (In progress, expected completion September, 2024)
Projects
- Project: Resource Group and Azure Virtual Machine Creation.
Source: Https://github.com/BRChatman/Azure-Resource-Group-and-Virtual-Machine-Creation
Platforms and Technologies used: Azure Virtual Machine
- Project: Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines
Source: Https://github.com/BRChatman/osticket-prereqs
Platforms and Technologies used: Azure Virtual Machines, osTicket, IIS
- Project: Implementing Active Directory (On-Premises) in Azure
Source: Https://github.com/BRChatman/configure-ad
Platforms and Technologies used: Azure Virtual Machines, Active Directory, PowerShell
- Project: Exploring Azure and Networking Concepts
Source: Https://github.com/BRChatman/azure-network-protocols
Platforms and Technologies used: Azure Virtual Machines, Network Security Groups, WireShark
- Project: Post-Install and configuration of osTicket so that it is functional.
Source: Https://github.com/BRChatman/post-install-config
Platforms and Technologies used: Azure Virtual Machines, osTicket.
Certifications
- Course Careers IT Professional Certificate (Completed November 2023)
- Google Cybersecurity Professional Certificate (In progress, expected completion July, 2024)
- CompTIA Security+ (In progress, expected completion August, 2024)
- TryHackme - SOC 1 (In progress, expected completion September, 2024)
Projects
- Project: Resource Group and Azure Virtual Machine Creation.
Source: Https://github.com/BRChatman/Azure-Resource-Group-and-Virtual-Machine-Creation
Platforms and Technologies used: Azure Virtual Machine
- Project: Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines
Source: Https://github.com/BRChatman/osticket-prereqs
Platforms and Technologies used: Azure Virtual Machines, osTicket, IIS
- Project: Implementing Active Directory (On-Premises) in Azure
Source: Https://github.com/BRChatman/configure-ad
Platforms and Technologies used: Azure Virtual Machines, Active Directory, PowerShell
- Project: Exploring Azure and Networking Concepts
Source: Https://github.com/BRChatman/azure-network-protocols
Platforms and Technologies used: Azure Virtual Machines, Network Security Groups, WireShark
- Project: Post-Install and configuration of osTicket so that it is functional.
Source: Https://github.com/BRChatman/post-install-config
Platforms and Technologies used: Azure Virtual Machines, osTicket.
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