Bros King Cayanong
Virtual Assistant | Customer Service Representative | Technical Support Representative
Cebu City, Province Of Cebu, Philippines
Summary
I have four years of experience in the BPO industry as a customer service representative and nearly four years as a virtual assistant. My background includes extensive exposure to customer service operations, such as handling inquiries, resolving complaints, and processing orders. I am proficient in using various communication channels, including email, chat, and phone.
In my role as a virtual assistant, I have adapted to a remote work environment, learning new tools and software to effectively communicate and collaborate with clients and colleagues. This experience has also taught me to manage my time and prioritize tasks without direct supervision.
Overall, my experience has equipped me with a diverse skill set and the ability to adapt to new work situations. I have developed a strong work ethic and am committed to delivering exceptional customer service, even in a remote setting.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Customer Care Representative
TaxDome
12.2020 - 07.2024
As a dedicated an account executive of a SaaS platform, I specialize in fostering strong client relationships and ensuring the success and satisfaction of our valued customers. My role revolves around proactively addressing customer needs, providing expert guidance, and driving overall product success.
Technical Support Expert
Accenture Inc
Cebu City, Cebu
9 2018 - 8 2020
I worked at Google through Accenture Incorporated Philippines as a Google Technical Support Expert. My responsibilities included diagnosing and troubleshooting both software and hardware issues. I assisted customers in managing their accounts and using a range of Google products and services, including Gmail, Chrome, Maps, Search, YouTube, Google Play Store, and the Android Operating System, among others.
Customer Service Representative
Concentrix Philippines
Cebu City, Cebu
01.2016 - 08.2018
Focused on achieving customer satisfaction by resolving issues efficiently and cost-effectively. Provided assistance with account management, billing inquiries, and technical support for internet, cable, and telephone services for Comcast XFINITY in the US and Canada.
Education
Bachelor of Science - Marketing Management And Research
University of Southern Philippines Foundation
Salinas Drive, Lahug, Cebu City 06.2017 - 07.2023
Skills
Customer Service
Problem-Solving
Technical Support
CRM Software
Team Collaboration
Scheduling appointments, meetings, and events
Email Management
Adaptability
Strategic Thinking
Time Management
Attention to Detail
Teamwork
Positive Attitude
Timeline
Customer Care Representative
TaxDome
12.2020 - 07.2024
Bachelor of Science - Marketing Management And Research
University of Southern Philippines Foundation
06.2017 - 07.2023
Customer Service Representative
Concentrix Philippines
01.2016 - 08.2018
Technical Support Expert
Accenture Inc
9 2018 - 8 2020
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