Brookie Blanche Kumar
Mandaue City, Province of Cebu
Summary
Dynamic leader with a proven track record at Aqua Escape Pools & Ponds Trading, excelling in strategic planning and relationship building. Spearheaded initiatives that significantly enhanced team collaboration and client satisfaction, achieving notable business growth. Expert in financial reporting and people management, consistently fostering professional development and operational excellence.
Overview
15
15
years of professional experience
Work History
Director
Aqua Escape Pools & Ponds Trading
Lapu-Lapu City, Province Of Cebu, Philippines (Remote)
01.2018 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Commercial Sales Manager
Poolworld Philippines Inc.
Lapu-Lapu City, Province Of Cebu, Philippines
06.2016 - 11.2017
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Mentored junior sales staff to maximize revenues and employee satisfaction.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
- Motivated team to meet and exceed sales goals.
Customer Service Representative
Convergys
Cebu City, Province Of Cebu, Philippines
07.2013 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Executive
Aegis People Support
Cebu City, Province Of Cebu, Philippines
05.2012 - 07.2013
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Customer Service Representative
Qualfon Philippines
Cebu City, Province Of Cebu, Philippines
07.2010 - 05.2012
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Information Technology
AMA Computer College
Fairview, Quezon CityBachelor of Science - Information Technology
University of Cebu
Cebu City03-2005
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Team management
- Hiring and retention
- Financial reporting
- Rules and regulations
- Logistics management
Timeline
Director
Aqua Escape Pools & Ponds Trading
01.2018 - Current
Commercial Sales Manager
Poolworld Philippines Inc.
06.2016 - 11.2017
Customer Service Representative
Convergys
07.2013 - 02.2014
Customer Service Executive
Aegis People Support
05.2012 - 07.2013
Customer Service Representative
Qualfon Philippines
07.2010 - 05.2012
Bachelor of Science - Information Technology
AMA Computer College
Bachelor of Science - Information Technology
University of Cebu