Brondon Franck Yachou Mokom
muntinlupa city
Summary
Highly skilled Customer Support Specialist with over 4 years of experience in providing exceptional customer service and technical support. Fluent in French and English, I am known for my attention to detail, strong motivation, and professional demeanor. Recognized for outstanding work, honesty, and responsibility, I am dedicated to delivering high-quality support to clients. Equipped with a fully functional home office, I am available 24/7, including night shifts and weekends.
Overview
9
9
years of professional experience
Work History
Service Desk Specialist
Essilor Shared Service Philippines
11.2020 - Current
- Created and managed user profiles within Active Directory, ensuring accurate and efficient account administration.
- Developed training materials to help end-users better understand IT services.
- Troubleshot network connectivity issues for users both locally and remotely.
- Installed, configured, and maintained hardware and software applications on user systems.
- Resolved issues on initial call of time using internal knowledge base, troubleshooting skills, experience, and team resources.
- Utilized strong communication skills to explain technical information to non-technical users.
Technical Support Representative
TCL.Online Services Incorporated
02.2019 - 02.2020
- Provided technical assistance to customers through phone, email and chat support.
- Responded to customer inquiries via emails, chats, and phone calls, providing technical support and resolving issues efficiently.
- Expert in using Microsoft Outlook and Active Directory for troubleshooting and account management.
- Maintained high customer satisfaction rates through prompt and effective problem resolution.
- Recognized for outstanding work and maintaining a professional demeanor in all interactions.
Sales Representative
Tsekenis Supermarket
01.2016 - 01.2018
- Analyzed customer feedback to improve products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
Education
High School Diploma in Biology and chemistry -
12.2011
College Degree in Biology and chemistry -
Douala University
douala cameroonSkills
- Problem-solving aptitude
- Remote Technical Support
- Troubleshooting Network Issues
- Call Center Operations
- Customer Service
- User Support
- Help Desk Support
- Technical Troubleshooting
- Online Chat Support
- Team Management
- Remote Support
- Escalation management
- Software Installation
- Operating Systems: Windows, macOS, Linux
- Software: Microsoft Office Suite, Ticketing Systems
- Active Directory
Personal Information
- Age: 27
- Date of Birth: 12/13/96
- Gender: Male
- Nationality: Cameroonian
- Marital Status: Single
Hobbies and Interests
- Football
- Watching TV
- Reading
Affiliations
- Provided volunteer IT support for local non-profits, helping them maintain their systems and solve technical issues.
- Participated in online courses related to new software and technical tools.
- Top performer Agent for the month of August 2019.
- Top performer Overall Awardee (Front liner) for the month of September 2019.
- Best agent for the month of September 2019 .
- Best agent for the month of October 2019
Timeline
Service Desk Specialist
Essilor Shared Service Philippines
11.2020 - Current
Technical Support Representative
TCL.Online Services Incorporated
02.2019 - 02.2020
Sales Representative
Tsekenis Supermarket
01.2016 - 01.2018
High School Diploma in Biology and chemistry -
College Degree in Biology and chemistry -
Douala University