Brix Keanu Piedad
Quezon City, Metro Manila
Summary
Offering strong foundation in communication and problem-solving, eager to learn and develop in client-focused environment. Contributes positive attitude and ability to quickly absorb new information. Ready to use and develop interpersonal and organizational skills in property manager role.
Overview
2
2
years of professional experience
Work History
Client Services Associate
Alveo Land Corporation
Bonifacion Global City, Taguig City
12.2023 - 02.2025
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Conducted comprehensive needs assessments for each client, developing customized service plans accordingly.
- Conducted regular client satisfaction surveys and utilized feedback to inform continuous improvements within the Client Services team.
- Facilitated successful project implementation by coordinating resources and managing timelines efficiently.
- Assisted in the development of marketing materials targeted towards potential clients, showcasing the value of services offered.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Boosted Client Services team performance by implementing new process improvements and best practices.
- Managed multiple accounts simultaneously, prioritizing tasks to ensure timely completion of projects.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Quality Control Assistant
Alveo Land Corporation
Bonifacio Global City, Taguig City
06.2023 - 12.2023
- Supported continuous improvement initiatives by actively participating in meetings and offering insights on potential solutions.
- Promoted safety awareness among team members, resulting in an accident-free workplace during my tenure as Quality Control Assistant.
- Demonstrated adaptability in adjusting to changing demands and priorities within the manufacturing environment while maintaining high-quality standards.
- Collaborated with cross-functional teams to identify root causes of quality issues, leading to process improvements.
- Maintained accurate records of inspection findings, enabling efficient tracking of recurring issues and identification of trends.
- Assisted in the development of quality control procedures, ensuring consistent application across production lines.
- Reviewed technical documents such as product specifications and test procedures, ensuring their accuracy and completeness.
Education
Bachelor of Science - Real Estate Management
LYCEUM OF ALABANG
Muntinlupa City, Metro Manila07.2024
Bachelor of Science - Civil Engineering
FEU INSTITUTE OF TECHNOLOGY
Manila, Metro Manila, Philippines07.2022
Skills
- Client relationship building
- Sales support
- Meeting facilitation
- Cross-functional coordination
- Client relations
- Complaint handling
- Payment processing
- Database management
- Teamwork and collaboration
- Problem-solving skills
- Multitasking Abilities
- Attention to detail
Timeline
Client Services Associate
Alveo Land Corporation
12.2023 - 02.2025
Quality Control Assistant
Alveo Land Corporation
06.2023 - 12.2023
Bachelor of Science - Real Estate Management
LYCEUM OF ALABANG
Bachelor of Science - Civil Engineering
FEU INSTITUTE OF TECHNOLOGY