BRITTNEY MARIE DEMAPE
ONLINE ACCOUNT TECHNICAL SPECIALIST
Mandaue City, Province Of Cebu
Summary
Dynamic Customer Account Specialist with a proven track record at JP Morgan Chase, recognized for enhancing customer satisfaction and reducing complaints through effective communication. Skilled in problem-solving and Microsoft Office, I excel in high-pressure environments, consistently exceeding performance metrics while fostering teamwork and collaboration.
Overview
13
13
years of professional experience
Work History
Customer Account Specialist
JP Morgan Chase
04.2013 - 03.2026
- Helped customers manage their accounts online
- Facilitated onboarding process for new customers by providing support during account setup and ensuring smooth transitions.
- Evaluated customers' potential needs to make appropriate recommendations.
- Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
- Improved customer satisfaction by promptly addressing inquiries and resolving concerns, contributing to positive customer experiences.
- Reduced customer complaints by implementing effective communication strategies.
- Analyzed account activity to assess financial status and identify discrepancies, ensuring accurate account management.
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Responded to customer inquiries and provided detailed account information.
Education
Bachelor of Science - MANAGEMENT ACCOUNTING
UNIVERSITY OF CEBU LAPU-LAPU AND MANDAUE
Mandaue City, Province Of Cebu, Philippines 04.2001 -
Skills
Customer service
CRM software usage
Data entry
Problem-solving abilities
Time management
Teamwork and collaboration
Communication skills
Adaptability
Professional ethics
Helped manage online accounts
Timeline
Customer Account Specialist
JP Morgan Chase
04.2013 - 03.2026
Bachelor of Science - MANAGEMENT ACCOUNTING
UNIVERSITY OF CEBU LAPU-LAPU AND MANDAUE
04.2001 -