BRITTNEY MARIE DEMAPE
ONLINE ACCOUNT TECHNICAL SPECIALIST
Mandaue City, Province Of Cebu
Summary
Dynamic Customer Account Specialist with a proven track record at JP Morgan Chase, recognized for enhancing customer satisfaction and reducing complaints through effective communication. Skilled in problem-solving and Microsoft Office, I excel in high-pressure environments, consistently exceeding performance metrics while fostering teamwork and collaboration.
Overview
13
13
years of professional experience
Work History
Customer Account Specialist
JP Morgan Chase
Cebu City, Province Of Cebu, Philippines
04.2013 - 03.2026
- Helped customers manage their accounts online
- Facilitated onboarding process for new customers by providing support during account setup and ensuring smooth transitions.
- Evaluated customers' potential needs to make appropriate recommendations.
- Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
- Improved customer satisfaction by promptly addressing inquiries and resolving concerns, contributing to positive customer experiences.
- Reduced customer complaints by implementing effective communication strategies.
- Analyzed account activity to assess financial status and identify discrepancies, ensuring accurate account management.
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Responded to customer inquiries and provided detailed account information.
Education
Bachelor of Science - MANAGEMENT ACCOUNTING
UNIVERSITY OF CEBU LAPU-LAPU AND MANDAUE
Mandaue City, Province Of Cebu, Philippines 04.2001 -
Skills
Customer service
CRM software usage
Data entry
Problem-solving abilities
Time management
Teamwork and collaboration
Communication skills
Adaptability
Professional ethics
Helped manage online accounts
Timeline
Customer Account Specialist
JP Morgan Chase
04.2013 - 03.2026
Bachelor of Science - MANAGEMENT ACCOUNTING
UNIVERSITY OF CEBU LAPU-LAPU AND MANDAUE
04.2001 -