BRIJJETTE MAE BANTAWIG
Customer Service Representative
Tagbilaran City
Summary
To secure a challenging position in a reputable organizatio. To expand my learnings, knowledge and skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance Cebu IT Park
08.2020 - 02.2021
- Collecting data about customers service trends
- Recording and responding to customers complaints
- Developing strategies to retain customers
- Measuring key performance metric related to churn and retention efforts
- Building positive relationship with customers and business associates.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Service Crew
Jollibee Foods Corporation
04.2019 - 02.2020
- Providing good customer service and attending customers' needs
- Taking and serving customers with their orders
- Dealing with customer feedback with a positive attitude
- Regular Sanitation, washes kitchen tools and dishes
- Resetting table for the next service
- Maintaning premises clean
- Lending a hand to a different store areas whenever it's needed.
Bohol Customer Service/Sales Representative
ibex, Telecommunications
08.2014 - 03.2015
- I help customers with their complaints and questions
- Give customers information about products and services
- Take orders and process returns
- Address Customers concerns and assist with with their needs
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationship.
Education
Bachelor of Science - Information Technology
AMA College Learning Center
Highschool Diploma - undefined
City East Elementary School
Grade School -
City East Elementary School
Tagbilaran City 06.2005 - 1 2010
Skills
Good hospitality skilss in presenting foods and drinksAble to sale different productsExcellent ability to work with a team achieving a common goalCan do a task that requires physical strength
Sales expertise
Sales expertise
Complaint resolution
Service standard compliance
Creative problem solving
Order fulfillment
Recordkeeping strengths
Strategic sales knowledge
Report preparation
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 19 staff members.
- Resolved product issue through consumer testing.
Additional Information
Character References:
- Mary Ann Migriño - Operations Manager
09156061053
maryanmigs@gmail.com
Timeline
Customer Service Representative
Teleperformance Cebu IT Park
08.2020 - 02.2021
Service Crew
Jollibee Foods Corporation
04.2019 - 02.2020
Bohol Customer Service/Sales Representative
ibex, Telecommunications
08.2014 - 03.2015
Grade School -
City East Elementary School
06.2005 - 1 2010
Bachelor of Science - Information Technology
AMA College Learning Center
Highschool Diploma - undefined
City East Elementary School