Brigido Jose Estrada
Imus City
Summary
I am a passionate customer service expert. Experienced in working with clients both in a professional and casual manner. I build relationships based on strong company values and retains their business through excellent customer service experience. Adept in general accounting and financial transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Customer Service Advocate with a talent for fostering positive client interactions. Implements strategic solutions to complex issues while maintaining high standards of compliance. Cultivates a supportive environment for new hires, promoting mentorship and continuous learning.
Overview
6
6
years of professional experience
Work History
Human Resource Solution Specialist
ADP
Makati
08.2021 - 11.2023
- Responsible for setting up benefits for a company.
- Works with job postings and hiring.
- Determines the time off policy of the company.
- Works with business partners in interpreting state-based rules.
- Responsible for state-required documentation.
- Top representative for Human Resources in the Philippines for AU (Highest appraised representative for 2023)
- Mentor for new hires
- Best in Class top boxes 95% case closure
Account Specialist II
JP Morgan Chase
Taguig
08.2017 - 04.2021
- Works with business owners, executives
- Fixes banking issues (wire transfers, online app issues, etc.,)
- Interprets returned checks
- Advises on banking process
Education
Bachelor of Science - Business Management
Cavite State University
Imus City04-2021
Skills
- Case closure
- Data analysis
- Compliance management
- Problem solving
- Time management
- Risk assessment
- Customer service excellence
- Creative thinking
- Decision making
- Active listening
- Effective communication
- Product knowledge
Accomplishments
- Top boxes
- Top representative for Human Resources in the Philippines for AU (Highest appraised representative for 2023)
- Mentor for new hires
- Best in Class top boxes 95% case closure
- Best Thesis
- Best Paper overall
Languages
English
Advanced
C1
Timeline
Human Resource Solution Specialist
ADP
08.2021 - 11.2023
Account Specialist II
JP Morgan Chase
08.2017 - 04.2021
Bachelor of Science - Business Management
Cavite State University