Bridget Endozo
Customs Broker
Batangas
Summary
Customer Service Representative with great oral and written communication skills, dedicated to enhancing customer experiences through service-oriented behaviors and a deep understanding of client needs. Proven ability to deliver customized solutions that foster loyalty among accounts and stakeholders while effectively managing multiple priorities with an organized and dependable approach. A positive attitude, combined with a strong willingness to embrace additional responsibilities, ensures alignment with team goals. Seeking a full-time position that presents professional challenges and leverages interpersonal, time management, and problem-solving skills for continued growth and success.
Overview
18
18
years of professional experience
Work History
Senior Client Services Executive
Family Relocation, Offshore
08.2024 - Current
- Overall responsible for the door-to-door coordination of used household goods shipments.
- Point of contact managing global mobility service to clients, assignee and third-party vendors.
- Handle escalations and issues relating to the used household goods shipments.
- Analyzed and recommend win - win solution in any given situational problem for Household goods shipment.
- Enforce high quality customer service always taking account the customers’ satisfaction.
- Ensure that communications are in order based on guidelines and SOP’s, make sure to have black and white for future reference.
- Following up with customers about resolved issues to maintain high standards of customer service, do not stop until the client is satisfied with the service you provide.
- Developed and maintained strong relationships with key clients and accounts, ensuring long-term business partnerships.
- Maintain and make sure that the system and trackers are all updated with complete and up to date information about the move. Raise the invoice in accordance with the timing set forth by the company.
Senior Client Services Executive
Helu-Trans (S) Pte Ltd, Singapore
10.2021 - 07.2024
- Receives inquiries, initiations, and bid moves for personal, corporate, and booking agents for both import and exports shipments.
- To assist Salesperson by providing accurate, valid, and complete information through right tools/ method.
- Sending proposal / quotation to the client and corporate accounts as well as timely follow up for each proposal.
- Doing collaboration moves between Household goods and Art move department, for those shipment consisting of normal household goods and artworks into one shipment, clearly explain move process and arrangements since there are two teams working for this move.
- Ensure that communications are in order based on guidelines and SOP’s, make sure to have black and white for future reference.
- Handling OTO shipments (Military and US Embassy shipments) in accordance with the US Governments requirements.
- Following up with customers about resolved issues to maintain high standards of customer service, do not stop until the client is satisfied with the service you provide.
- Developed and maintained strong relationships with key clients and accounts, ensuring long-term business partnerships.
- Maintain and make sure that the system and trackers are all updated with complete and up to date information about the move. Raise the invoice in accordance with the timing set forth by the company.
- Always aim to provide top notch service from this competitive industry.
Move Management Services
K. C. Dat (S) Pte Ltd- Singapore
10.2012 - 10.2021
- Handling initiations from Cartus, BGRS and Weichert then logged into tracker and started the move process.
- Arranging for briefing calls with the client to set up for survey, share the shipment allowance, discuss the customs regulations from export and importing countries.
- To identify, assess and meet customer’s requirements from both origin and destination country.
- Maintain customer engagement, expectations, and all aspects of the services activities between pre- and post-stages of the move.
- To keep a record of shipment milestones and ensure that both client and accounts are receiving a timely update on the status of the shipment.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and to follow up to ensure the resolution.
- Maintain and an orderly and timely workflow in accordance with the priorities set forth by our Superior.
- To ensure that the resources are optimized and costs are minimized efficiently on all services delivery activities without compromising the quality of service.
- Always aim to provide top notch service from this competitive industry.
Business Support Associate
NYK – Shipping TDGe Business Corporation – Philippines
03.2008 - 07.2012
- Work as a Help Desk Support for advance manifest submission of shipment, destined to countries such as US, Canada, Europe and China.
- Submits Laden / Empty manifest to US, Canada, Europe and China customs.
- Monitor and follow up to origin office the bills of landing that are initially submitted and accepted to customs.
- Monitor of actual vessel departure submission to customs.
- Monitor and follow up received DO NOT LOAD message from US and Canada Customs office.
- Assist loading port / origin office in resubmitting or discarding the changes of their OSCAR BL data in IOCM web application.
- Accurately check and update different reports for VIP accounts and submit timely to concerned offices on a daily / weekly / and monthly basis.
- Support other team members and facilitate in solving daily inquiries from NYK shore offices in Asia region such as Singapore, China, Thailand, Japan, Korea, Pakistan, Sri Lanka, Bangladesh, UAE, North America, and North Europe Region.
- Worked in extended hours to meet seasonal and business needs, greeted customers, and offered assistance for increase customer satisfaction.
- Preparing and counter checking US, Canada, EU and China manifest submission schedule and circulate to all parties concerned
- Liasing with all the NYK offices across the globe and resolving all issues relating to the manifest submissions.
- Log and monitor service calls assigned to Technical Personnel.
- Maintain and make sure that that system and trackers are all updated with complete and up to date information about the move.
Education
Bachelor of Science - Customs Administration
Lyceum of The Philippines
Batangas City, Philippines04.2007
Skills
Ability to Investigate and resolve variety of external and internal customers escalations that may arise
Attend to every customer inquiry, for imports, exports, third country and ensure quality of service provided
Maintain strict levels of confidentiality in handling sensitive information
Flexible, willing to take on more responsibilities as needed and devote time necessary to completing deadlines under stringent time constraints, efficient and attentive to detail
Affiliations
Chamber of Customs Brokers, Inc - Singapore
Secretary
Timeline
Senior Client Services Executive
Family Relocation, Offshore
08.2024 - Current
Senior Client Services Executive
Helu-Trans (S) Pte Ltd, Singapore
10.2021 - 07.2024
Move Management Services
K. C. Dat (S) Pte Ltd- Singapore
10.2012 - 10.2021
Business Support Associate
NYK – Shipping TDGe Business Corporation – Philippines
03.2008 - 07.2012
Bachelor of Science - Customs Administration
Lyceum of The Philippines
References
- Noel Llave, Manager, +65 9885 3554, Family Relocation
- Lizbeth, Robledo, Manager, +65 9651 7831, Helu-Trans Pte. Ltd
- Charo, Jimenez, Team Leader, +65 9169 7083, K. C. Dat (S) Pte. Ltd
Convention Attended / Awards
Participated during ART SG Convention 2023, 12 -15 January 2023 Marina Bay Sands Expo and Convention Center, Premier Service Supplier Award Brookfield Global Relocation Services Year 2014 Key contributor (Team Member) for Brookfield Global Accounts