Brian Seran Baltasar
General Manager
Daraga, Province Of Albay
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
26
26
years of professional experience
Work History
General Manager
BDBPO Solutions Inc
06.2014 - 04.2023
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Manager
Alternative Automotive
07.2007 - 04.2014
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Manager
All Tune And Lube
05.2002 - 04.2007
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
Branch Operations Assistant
Equitable PCI Bank
03.1997 - 12.2002
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Contributed to increased revenue generation through cross-selling products and services to customers as appropriate
- Supported operations during lunches, breaks and coverage for open positions
- Organized staff schedules, optimizing coverage during peak hours while minimizing overtime expenses
Education
Master of Arts - Languages And Sacred Studies
St. Johns Seminary
Camarillo, California 01.1995 - 04.1995
Associate of Arts - Philosophy And English
Mater Salutis Major Seminary
Daraga, Province Of Albay, Philippines 03.1992 - 03.1992
Skills
Operations Oversight
undefinedTimeline
General Manager
BDBPO Solutions Inc
06.2014 - 04.2023
Manager
Alternative Automotive
07.2007 - 04.2014
Manager
All Tune And Lube
05.2002 - 04.2007
Branch Operations Assistant
Equitable PCI Bank
03.1997 - 12.2002
Master of Arts - Languages And Sacred Studies
St. Johns Seminary
01.1995 - 04.1995
Associate of Arts - Philosophy And English
Mater Salutis Major Seminary
03.1992 - 03.1992
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