Brian Paul Bandiola Magbanua
Butong, Quezon, Bukidnon
Summary
Being a responsible person, hardworking and optimistic, passionate to acquire more skills and experiences and noted for good leadership skills. Good leverage to communicate, connect and work with others, God-fearing, well-principled and flexible under pressure with a strong sense of ethics.
A Seasoned Sales and Marketing Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Equipped with an impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
PERSONAL STRENGTHS
-Organized and detail-oriented with a strong work ethic.
-Worked effectively in fast-paced environments.
-Skilled at working independently and collaboratively in a team environment.
-Managed time efficiently in order to complete all tasks within deadlines.
-Demonstrated respect, friendliness and willingness to help wherever needed.
-Possess excellent decision - making and time management skills
-Ability to work efficiently depending on demands.
-Excellent knowledge in analyzing concepts with good command over verbal and written communications.
-Ability to work under pressure and handle multiple tasks.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Director of Sales and Marketing
VA Global Partners
Quezon
08.2020 - 12.2023
- Cultivated and maintained strategic alliances with key partners and vendors.
- Developed marketing strategy that increased company sales growth by 20%-30% monthly.
- Analyzed sales and marketing data for improved strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Conducted market research to identify customer needs and preferences.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Evaluated market data to develop and create business strategies and marketing plans.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Utilized CRM software to track sales progression and communicate project needs.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Senior Sales Director
Big Leap Partnerships
Davao
05.2018 - 11.2019
- Generated 5-8 new clients every month with marketing initiatives and strategic plans.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Hitting monthly targets and metrics. Constantly increasing company sales to 20%.
- Reached out to potential customers via telephone, email, and Linked-In inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Excellent communication skills, both verbal and written.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Kept meticulous client notes and updated account information in company databases.
- Represented company and promoted products at conferences and industry events.
- Compiled product and customer data to generate informed profit projections.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Inside Sales Manager
Callbox Inc
Davao
08.2016 - 05.2018
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Managed over 30-50 C-Level Decision Maker calls per day. Discussing and analyzing market trend that would tailor fit company needs.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Utilized data and analytics to identify target markets and understand customer needs.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Set up new accounts, established customer credit and set up payment methods.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Used CRM software to maintain detailed contact logs and account records.
- Set meetings with clients to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Negotiated prices, terms of sales and service agreements.
- Stayed current on company offerings and industry trends.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Senior Campaign Manager
Offsourcing Philippines, Inc
Davao
01.2016 - 08.2016
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed 60-80 customer emails per day. Answering all inquiries and concern.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- Delivered services to customer locations within specific timeframes.
Sales Supervisor
AT&T Billing and Sales
Davao
02.2015 - 12.2015
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Managed over 80-120 customer calls per day. Answering billing concerns and add-ons.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Senior Technical Support Representative
AT&T UVERSE ICM
Davao
12.2014 - 02.2015
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed over 50-60 customer calls per day. Answering various technical concerns.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to various technical support needs.
- Responded promptly to incoming sales leads and requests for technical support.
- Promoted efficiency among departments with prompt resolution of system issues.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Senior Customer Service Representative, NETSPEND
Sutherland Global Services
Davao
06.2014 - 12.2014
- Responded to customer requests for products, services, and company information.
- Managed over 70-80 customer calls per day. Answering various financial account concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelor of Science - Chemistry
Central Mindanao University
University Town Musuan, Maramag, Bukidnon 07.2010 - 10.2013
High School Diploma -
Busco Academy
Busco, Butong, Quezon, Bukidnon 06.2007 - 03.2008
Skills
Relationship building and rapport
Affiliations
Chemical Society (CHEMSoc), Chairman 2012-2013
Chairman Christian Brotherhood International (CBI), Chairman 2012-2013
Timeline
Director of Sales and Marketing
VA Global Partners
08.2020 - 12.2023
Senior Sales Director
Big Leap Partnerships
05.2018 - 11.2019
Inside Sales Manager
Callbox Inc
08.2016 - 05.2018
Senior Campaign Manager
Offsourcing Philippines, Inc
01.2016 - 08.2016
Sales Supervisor
AT&T Billing and Sales
02.2015 - 12.2015
Senior Technical Support Representative
AT&T UVERSE ICM
12.2014 - 02.2015
Senior Customer Service Representative, NETSPEND
Sutherland Global Services
06.2014 - 12.2014
Bachelor of Science - Chemistry
Central Mindanao University
07.2010 - 10.2013
High School Diploma -
Busco Academy
06.2007 - 03.2008
Additional Information
PERSONAL INFORMATION
Date of Birth: February 9, 1994
Place of Birth: Salawagan, Quezon, Bukidnon, Philippines
Gender: Male
Age: 29
Height: 5’7”
Marital Status: Married
Religion: Iglesia Ni Cristo / Church Of Christ
Employment Preference: Full Time
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