Brianne M. Dayap
Olongapo City
Summary
A highly organized and adaptable Virtual Assistant with a proven track record of providing seamless administrative and technical support to both local and international teams. Skilled in project management, client communication, and healthcare administration, I am committed to delivering exceptional results in a fast-paced, remote environment.
Overview
6
6
years of professional experience
Work History
Office Manager / Virtual Assistant
Skyline Home Health Care LLC
02.2024 - Current
- Updating EMR/EHR
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Supported office staff and operational requirements with administrative tasks.
- Maintained accurate and up-to-date client records.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments.
Virtual Assistant / Intake Coordinator
Ascension Business Solution
09.2023 - 02.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Assisted coworkers and staff members with special tasks on daily basis.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Proficiency on updating EMR/EHR softwares such as PCC, Wellsky, ROC.
Case Management Support
Reclaim Healthcare Administrative Services
02.2023 - 10.2023
- Paid attention to detail while completing assignments.
- Coordinated patient discharge planning and follow-up care.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Insurance Verifications and securing authorization from insurances.
- Inbound and outbound calls.
Technical Reviewer
Reclaim Healthcare Administrative Services
02.2020 - 02.2023
- Review Medical Records: You would review patient medical records, including charts, progress notes, and other clinical documentation, to ensure they meet the specific requirements of Medicare and Medicaid.
- Ensure Compliance: You would be responsible for verifying that all services and procedures are documented correctly and align with the guidelines set by Medicare and Medicaid, as well as the company's internal policies.
- Identify Discrepancies: A critical part of the job is to identify any inconsistencies, errors, or missing information in the documentation that could lead to billing denials or compliance issues.
- Communicate Findings: You would prepare and communicate detailed reports to case managers, billing departments, or other relevant teams, outlining any documentation deficiencies and recommending corrective actions.
- Updating EMR/EHR
Education
Bachelor of Science - Hotel and Restaurant Management
Gordon College
Olongapo City, Province Of Zambales, Philippines05-2018
High School Diploma -
St. Williams School
Central San Marcelino, Zambales03-2013
Primary -
San Marcelino Elementary School
Burgos San Marcelino, Zambales03-2009
Skills
- Multitasking and Adaptability
- Project Management skills
- Organizational Skills
- Communication Skills
- Tech Savy
- Client-focused mindset
- Problem-solving
- Conflict resolution
- Confidentiality and Security Awareness
- Scheduling
- Document management
- Insurance verification
- Appointment scheduling
- Data entry
- Team collaboration
Disclaimer
I hereby certify that the above information is correct to the best of my knowledge and belief.
Timeline
Office Manager / Virtual Assistant
Skyline Home Health Care LLC
02.2024 - Current
Virtual Assistant / Intake Coordinator
Ascension Business Solution
09.2023 - 02.2024
Case Management Support
Reclaim Healthcare Administrative Services
02.2023 - 10.2023
Technical Reviewer
Reclaim Healthcare Administrative Services
02.2020 - 02.2023
Bachelor of Science - Hotel and Restaurant Management
Gordon College
High School Diploma -
St. Williams School
Primary -
San Marcelino Elementary School