Brian Kurt Lim
Pasig City
Summary
Dynamic professional with over 10 years of experience in back office operations and customer service. Proven track record of success in data management and providing exceptional support to clients. Renowned for strong work ethic, attention to detail, and ability to efficiently handle multiple tasks. Adept at using various software tools and maintaining high standards of service. Committed to delivering quality results and continuous improvement in every role.
Overview
17
17
years of professional experience
Work History
Contact Center Agent
Premier BPO
10.2021 - 05.2024
- Served as a virtual assistant to the Account Manager in the Netherlands.
- Performed data entry with a focus on accuracy and efficiency.
- Executed SQL queries for data retrieval and analysis.
- Managed and processed data using MS Excel.
- Conducted thorough invoice audits.
- Served as Site Administrator, overseeing system operations.
- Handled client emails and provided exceptional customer service.
- Conducted training sessions for carriers.
Email and Chat Support
Freelancer.com
11.2015 - 09.2018
- Managed approximately 60 chats per day
- Conducted fraud checks and identity verification to ensure account security.
- Addressed deposit and withdrawal concerns.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Sold and promoted membership plans to enhance user engagement.
- Provided technical support for the website and mobile apps.
- Processed refunds and handled account issues.
Admin Assistant and Chat Support
Cole Asia
03.2014 - 10.2015
- Handled approximately 75-90 chats per day.
- Guided clients through the bankruptcy process in the USA.
- Administered online courses and conducted online assessments.
- Performed data entry, data management, and account retrieval.
- Maintained client relationships and supported business goals.
Email and Chat Support
PCCW Teleservices
10.2010 - 10.2012
- Provided both technical and non-technical after-sales support.
- Served as Site Administrator for website system operations.
- Handled app store troubleshooting and refund requests.
- Promoted to Tier 1.5 for advanced problem-solving skills.
- Acted as a coach for new hires and provided training.
Healthcare Data Entry Specialist
Accenture
05.2009 - 09.2010
- Process claims and correspondence.
- Performed data entry with a focus on accuracy and efficiency.
Marketing Coordinator
Atlanta Industries Inc.
03.2007 - 04.2009
- Managed and supported sales order processing for 13 salesmen.
- Liaised between the head office, sales agents, plant, and customers.
- Reviewed and entered sales orders, monitored inventory, and ensured accurate data entry.
- Coordinated product deliveries and managed logistics operations.
- Maintained records of sales transactions, customer discounts, and payment terms.
- Generated monthly sales reports and documentation for the Marketing Division Head.
- Addressed phone inquiries, customer complaints, and follow-ups to ensure client satisfaction.
Education
Bachelor of Science - Hotel And Restaurant Management
Trinity University of Asia
Quezon City, Metro Manila, Philippines10-2006
Skills
- Problem-solving skills
- Gathering information
- Attention to detail
- Multitasking Abilities
- Remote work capabilities
- Call center operations
- Live chat support
- CRM software
- Answering questions
- Follow-up skills
- Documentation and reporting
- Schedule adherence
- Assertiveness
- Escalation management
- Email management
- Customer service
- Data entry
- Communicating with clients
- Technical troubleshooting
- Quality assurance
- Typing 55 wpm
- Moderator
- Microsoft Office
- GSuite
- Excel
- Outlook
- Zendesk
- Complaint resolution
- Dispute resolution
Accomplishments
- Embodiment of Company Values Champion (01/2024) - Premier BPO
- Top Performer (07/2023) - Premier BPO
- QA Superstar (Q1 2022, Q2 2022, Q1 2023, Q2 2023) - Premier BPO
- Productivity Superstar (Q1 2023, Q2 2023) - Premier BPO
- Top 3 Agent Award (03/2016) - Freelancer.com
- Top Agent Award (Q1 and Q3 2011) - PCCW Teleservices
Additional Information
Worked as a Freelance Quality Assurance, Data Entry Specialist, Site Administrator/ Content Moderator, and Purchasing Assistant from 2015 - 2018.
Interests
Technology
Health and fitness
Phones and Computers
Food
Perfumery
Timeline
Contact Center Agent
Premier BPO
10.2021 - 05.2024
Email and Chat Support
Freelancer.com
11.2015 - 09.2018
Admin Assistant and Chat Support
Cole Asia
03.2014 - 10.2015
Email and Chat Support
PCCW Teleservices
10.2010 - 10.2012
Healthcare Data Entry Specialist
Accenture
05.2009 - 09.2010
Marketing Coordinator
Atlanta Industries Inc.
03.2007 - 04.2009
Bachelor of Science - Hotel And Restaurant Management
Trinity University of Asia
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