BRIAN LAWRENCE MARTINEZ
Antipolo City, Province Of Rizal
Summary
Highly motivated and experienced hospitality professional with a proven track record in delivering exceptional customer service. Seeking the position of Assistant Waiter to leverage my communication, teamwork, and problem-solving skills in providing top-quality service to passengers in a 5-star hotel or cruise line setting.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
5
5
Certifications
Work History
Utility Restaurant
MSC Explora
08.2024 - Current
- Provided exceptional customer service, addressing and resolving any issues or concerns promptly.
- Completed daily side work and opening and closing duties without fail.
- Responsible for overall operation in Hostmess.
- Ensure the cleanliness of all assigned areas.
Customer Service Representative
Concentrix
10.2019 - 05.2024
- Provided outstanding customer service, addressing inquiries and resolving concerns promptly
- Demonstrated strong communication and interpersonal skills in handling diverse customer interactions
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Banquet Waiter
City of Dreams Manila
09.2018 - 06.2019
- Ensured a seamless dining experience for guests during high-profile events and banquets
- Collaborated effectively with colleagues to deliver exceptional service in a fast-paced environment
- Fostered enjoyable event atmosphere through friendly guest interactions
Utility Restaurant
Career Shipping Philippines
10.2017 - 07.2018
- Assisted senior wait staff in providing attentive service to passengers on board
- Exhibited strong teamwork and adaptability while working in a dynamic cruise ship environment
- Excellent communication skills, both verbal and written.
Waiter
Max's Restaurant
07.2016 - 07.2017
- Ensured a seamless dining experience for guests during high-profile events and banquets
- Collaborated effectively with colleagues to deliver exceptional service in a fast-paced environment
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waiter and Housekeeper
OJT Microtel MOA
12.2015 - 02.2016
- Gained valuable experience in both front-of-house and back-of-house operations
- Demonstrated the ability to handle multiple responsibilities with attention to detail
Education
Bachelor of Science - Hotel & Restaurant Management
Far Eastern University
Skills
- Excellent communication and interpersonal skills
- Strong team player
- Flexible and adaptable
Friendly, positive attitude
Certification
Basic training
Career Overview
Highly motivated and experienced hospitality professional with a proven track record in delivering exceptional customer service. Seeking the position of Assistant Waiter to leverage my communication, teamwork, and problem-solving skills in providing top-quality service to passengers in a 5-star hotel or cruise line setting.
Timeline
Utility Restaurant
MSC Explora
08.2024 - Current
Customer Service Representative
Concentrix
10.2019 - 05.2024
Banquet Waiter
City of Dreams Manila
09.2018 - 06.2019
Utility Restaurant
Career Shipping Philippines
10.2017 - 07.2018
Waiter
Max's Restaurant
07.2016 - 07.2017
Waiter and Housekeeper
OJT Microtel MOA
12.2015 - 02.2016
Bachelor of Science - Hotel & Restaurant Management
Far Eastern University
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