Brian Kristoffer Ching

1. POI (Point of Interest) Image Verification

• Conducted thorough reviews of images associated with various POIs to ensure accurate representation.
• Verified the alignment of images with the correct business listings, ensuring high levels of accuracy.

2. Image Relevance and Quality Assurance:

• Evaluated and removed irrelevant or low-quality images that did not reflect the business accurately.
• Ensured only high-quality images were displayed on Google Maps, enhancing user experience.

3. Abuse Detection and Management: Identified and managed cases of image abuse, such as inappropriate or misleading photos.

• Implemented protocols to prevent the upload of non-compliant images, maintaining the integrity of the platform.

• Calendar Management
• Appointment Scheduling
• Document Management with DocuSign
• Data Entry for Property Listings
• Prospect Engagement
• Marketing Strategy and Client Retention

• Provided outstanding customer advocacy and went extra miles to look for effective solutions
• Handled complaints and escalations through multiple channels.
• Facilitated product and process training for new hire members of Operations and Learning Team

• Supported new line of business as Fraud Analyst by validating replacement requests.
• Processed back orders and monitored stocks in the warehouse

• Provided technical solutions to customers
• Worked in a general technical questions and assisted customers through chat and calling them if they need more detailed assistance
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.