Summary
Overview
Work History
Education
Skills
Timeline
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Brian Guan

Brian Guan

Pasig City

Summary

Travel Consultant with extensive experience at JPCRON, specializing in client relationship management and communication strategies. Proven ability to create tailored itineraries that significantly boost customer satisfaction. Skilled in multitasking and prioritizing tasks to provide outstanding service in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Travel Consultant

JPCRON
Taguig City
02.2024 - 07.2025
  • Updated client records and travel plans in the system for accuracy and efficiency.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Developed customized travel plans to meet customer needs and preferences.
  • Provided customers with detailed information about travel destinations and packages.

Customer Support Specialist

VXI
Quezon City
07.2023 - 02.2024
  • Developed engaging communication strategies to enhance customer interactions.
  • Collaborated with teams to create targeted marketing materials for diverse audiences.
  • Provided exceptional customer service, resolving issues promptly to ensure satisfaction.

Customer Service Representative

XMC BPO Manila
Pasig City
06.2022 - 07.2023
  • Assisted clients in planning and booking personalized travel itineraries.
  • Researched and recommended destinations based on client preferences and budgets.
  • Provided detailed information on travel regulations, visa requirements, and safety protocols.

Education

Bachelor of Science - Business Administration

Arellano Univerisy - Andres Bonifacio Campus
Pasig City
06-2023

Skills

  • Client relationship management
  • Professionalism
  • Public speaking
  • Task prioritization
  • Multitasking
  • Communication strategy
  • Time management
  • Team collaboration

Timeline

Travel Consultant

JPCRON
02.2024 - 07.2025

Customer Support Specialist

VXI
07.2023 - 02.2024

Customer Service Representative

XMC BPO Manila
06.2022 - 07.2023

Bachelor of Science - Business Administration

Arellano Univerisy - Andres Bonifacio Campus

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Brian Guan