William Brian Codera

• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled 150 calls per shift

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Tracked customer service cases and updated service software with customer information.
• Handled 100-150 calls per shift

• Educated customers about billing, payment processing and support policies and procedures.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Handled 300-350 calls per shift

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
• Cross-trained and backed up other customer service managers
• Created and maintained detailed database to develop promotional sales
• Answered product and service questions, suggesting other offerings to attract potential customers
• Provided primary customer support to internal and external customers
• Handled 150-250 calls per shift

Sales Representative

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Responded to customer requests for products, services, and company information
• Updated account information to maintain customer records
• Handled 250-300 calls per shift