BRETT ORIELLE JANE L. PASIA
Rosario
Summary
Committed to ensuring clients satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address clients needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Balboa Digital
01.2022 - Current
Loan Processor at One Loan Direct
- Handles outbound and inbound calls from clients in the queue.
- Communicate to clients on behalf of what Underwriters needs to get their loans approved.
- Input collected files on the CRM
Agent Services Representative
IQOR
10.2020 - 11.2022
Telco Account (T-Mobile)
- Handles outbound and inbound calls from clients
- Sales
Customer Service Representative
TeleTech
11.2019 - 10.2020
Telco Account (Telstra)
- Handles outbound and inbound calls from client
- Sales
Doordash
- Chat and Email Support
Education
Bachelor of Science - Financial Management And Accounting
Lyceum of The Philippines University
Capitol Site, Batangas City05-2019
Secondary -
Sto. Niño Formation And Science School
Rosario, Batangas03-2015
Primary -
Sto. Niño Formation And Science School
Rosario, Batangas03-2011
Skills
- Able to learn quickly
- Demonstrate flexibility
- Demonstrate persistence
- Work independently
- Work with a team
- Dependable
- Punctual
- Computer literate
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Excellent communication skills
- Knowledgeable in accounting
- Accustomed to multi-tasking
Organizationaffiliation
- Junior Finance Executives (JFINEX), Member, 2017 - 2019
- Junior Philippine Institute of Accountants, Member, 2015 - 2017
Seminarsandtrainingsattended
- Ethics and Professionalism for Future Millennial Workers: A Gateway to Career Perspectives, Lyceum of the Philippines University Batangas Freedom Hall, 05/16/19
- Finance Literacy Caravan 2017 “Laying Foundations through Financial Wellness”, University of Batangas, 10/21/17
- The Road to CMA and Other Opportunities of a BS Accountancy Graduate, Lyceum of the Philippines University Batangas Freedom Hall, 02/05/17
- Entrepreneurship for All, Lyceum of the Philippines University Batangas Freedom Hall, 10/21/16
- 5th Business & Accountancy Student Congress “ASEAN Professional at the Gates. Be Ready.”, Enchanting Events Place, Enchanted Kingdom, Sta. Rosa City, Laguna, 02/28/16
Personal Information
- Age: 25
- Height: 5'6"
- Weight: 56 kg
- Date of Birth: 08/08/99
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Training
Land Bank of the Philippines, Rosario, Batangas
Timeline
Customer Service Representative
Balboa Digital
01.2022 - Current
Agent Services Representative
IQOR
10.2020 - 11.2022
Customer Service Representative
TeleTech
11.2019 - 10.2020
Bachelor of Science - Financial Management And Accounting
Lyceum of The Philippines University
Secondary -
Sto. Niño Formation And Science School
Primary -
Sto. Niño Formation And Science School
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