BRET ADRIAN L. ANTONIO
Customer Service Representative
Pasay City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Alorica By the Bay
03.2022 - 08.2023
- Worked as a customer service representative at Alorica By the Bay for one year.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
SHEIN
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated situation efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Hotel And Restaurant Management
President Ramon Magsaysay State University
Iba, Province Of Zambales, Philippines 04.2001 -
High School Diploma -
Immaculate Conception Academy
Cabangan, Zambales 04.2001 -
Elementary Diploma -
Hope Ecumenical Learning Center
Cabangan, Zambales 04.2001 -
Skills
Customer service
Conflict resolution
Customer relationship management
Communication skills
Team collaboration
Call management
Problem-solving
Personal Information
- Age: 24
- Height: 5'9''
- Weight: 58 kgs
- Citizenship: Filipino
- Date of Birth: 12/23/98
- Gender: Male
- Marital Status: Single
- Religion: LDS
- Place of Birth: Zambales
Timeline
Customer Service Representative
SHEIN
08.2023 - Current
Customer Service Representative
Alorica By the Bay
03.2022 - 08.2023
Bachelor of Science - Hotel And Restaurant Management
President Ramon Magsaysay State University
04.2001 -
High School Diploma -
Immaculate Conception Academy
04.2001 -
Elementary Diploma -
Hope Ecumenical Learning Center
04.2001 -
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