Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Brent Rhod Escalante

Delos Santos
Cavite City
Brent Rhod Escalante

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service representative position. Ready to help team achieve company goals.

Overview

3
years of professional experience
4
years of post-secondary education

Work History

Alorica
Cavite City

Customer Service Representative
08.2023 - Current

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Ryan Sounds

Web Developer
05.2021 - 07.2023

Job overview

  • Planned website development, converting mockups into usable web presence with HTML and JavaScript
  • Provided front-end website development using WordPress, Hubspot, and other editing software.
  • Coded websites using HTML, CSS, and JavaScript
  • Discussed site and app requirements with clients to produce actionable development plans.
  • Engaged with clients to plan and optimize site issues and queries.

Education

Cavite State University
Indang, Cavite

Associates Degree from Information Technology
08.2018 - 03.2022

University Overview

Skills

    Report preparation

Complaint resolution

Sales expertise

Service standard compliance

Technical Support

Training development aptitude

Creative problem solving

Timeline

Customer Service Representative
Alorica
08.2023 - Current
Web Developer
Ryan Sounds
05.2021 - 07.2023
Cavite State University
Associates Degree from Information Technology
08.2018 - 03.2022
Brent Rhod EscalanteDelos Santos