Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brent Michael Nidar

Car Finance Case Handler
Quezon City

Summary

Experienced with managing cases from initiation to resolution, ensuring thorough documentation and effective client communication. Utilizes problem-solving techniques to address challenges and improve case outcomes. Knowledge of industry regulations and compliance, contributing to streamlined processes and enhanced client service.

Professional in case management with record of successfully handling diverse portfolio of cases and resolving complex issues. Known for collaborative approach and achieving results, reliable and adaptable to changing needs. Expertise in documentation, client communication, and problem-solving, supported by strong commitment to ethical practices and team collaboration.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Case Handler

Concentrix
04.2024 - Current
  • Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.
  • Reduced case backlogs, prioritizing urgent cases and delegating tasks effectively.
  • Conducted regular audits of teammates closed cases, identifying areas for improvement in adherence to policies and procedures as well as overall effectiveness of resolutions provided.
  • Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.

Customer Care Representative

Teletech
07.2022 - 10.2023
  • Managed high call volume with exceptional professionalism and efficiency.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Contributed to team success, consistently achieving call center performance metrics.

Customer Service Representative

Concentrix
12.2020 - 12.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Sales Representative

Concentrix
09.2019 - 03.2020
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Improved sales revenue with effective communication of product features, benefits, and promotions.
  • Emphasized product specifications to meet customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.

Education

High School Diploma -

Gardner College
Quezon City, Metro Manila, Philippines
04.2001 -

Skills

Case analysis

Timeline

Case Handler

Concentrix
04.2024 - Current

Customer Care Representative

Teletech
07.2022 - 10.2023

Customer Service Representative

Concentrix
12.2020 - 12.2021

Customer Sales Representative

Concentrix
09.2019 - 03.2020

High School Diploma -

Gardner College
04.2001 -
Brent Michael NidarCar Finance Case Handler