Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brent Cassandra Saunar

Customer Service Representative
Quezon City

Summary

Customer Service Representative with over 8 years of experience with strong multi-tasking skills and ability to efficiently prioritize task. Bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs, at providing customized solutions to build loyalty. Demonstrated consistently strong work ethic and adherence to company policy and procedures.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Metropolitan Bank and Trust Company
Quezon City
2014.07 - Current
  • Cash handling and processing of cash/check deposits, payments, withdrawals, check encashment, various fund transfers, telegraphic transfer and remittances; signature verification.
  • Delivers good customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Marketing Management

Far Eastern University
Manila
2010.06 - 2014.04

Skills

    Administrative support

Detail oriented

Proficient in Microsoft 365

Adaptability

Analytical

Timeline

Customer Service Representative

Metropolitan Bank and Trust Company
2014.07 - Current

Bachelor of Science - Marketing Management

Far Eastern University
2010.06 - 2014.04
Brent Cassandra SaunarCustomer Service Representative