Brent Cassandra Saunar
Customer Service Representative
Quezon City
Summary
Customer Service Representative with over 8 years of experience with strong multi-tasking skills and ability to efficiently prioritize task. Bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs, at providing customized solutions to build loyalty. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Metropolitan Bank and Trust Company
Quezon City
07.2014 - Current
- Cash handling and processing of cash/check deposits, payments, withdrawals, check encashment, various fund transfers, telegraphic transfer and remittances; signature verification.
- Delivers good customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Marketing Management
Far Eastern University
Manila 06.2010 - 04.2014
Skills
Administrative support
Timeline
Customer Service Representative
Metropolitan Bank and Trust Company
07.2014 - Current
Bachelor of Science - Marketing Management
Far Eastern University
06.2010 - 04.2014
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