Bren Renold M. Padua

• Back office work , Retirement
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My daily tasks include answering guest inquiries and resolving guest complaints. I also send check-in and check-out instructions, making sure that reservations are blocked in the channel manager to avoid overbooking. Assigning cleaner’s schedules and checking cleaner pictures are also part of my tasks. I also manage the listings by making sure pictures, policies and amenities are updated on the travel website.

• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
• Conferred with customers by telephone, chat or email to provide information.

• Setting appointments
• Booking schedules

• Outbound Calls

• Company Overview: SANTA ROSA
• Retail account
• Helping customers order an item thru online
• Monitor online shipments
• Communicate the order status to customer
• SANTA ROSA

• Company Overview: SUCAT
• Helping customers deal with their hotel problems
• Managing various customer issues
• SUCAT