BRENDON CO
TICKETING AGENT
LAPU-LAPU CITY (OPON)
Summary
Dynamic Ticketing Agent with a proven track record at CEBU WINDSCAPE TRAVEL AND TOURS, excelling in ticket reservation management and client relationship building. Enhanced customer satisfaction through effective inquiry resolution and streamlined transaction processing, fostering loyalty and repeat business. Proficient in computerized booking systems, ensuring accurate and efficient operations.
Proven skills in ticket system management, documentation checks and guest check-in. Familiar with regulatory requirements, fee structures, and basic rules. Offering 7 years of related experience.
Overview
2026
2026
years of professional experience
Work History
Ticketing Agent
CEBU WINDSCAPE TRAVEL AND TOURS
2018 - Current
- Delivered exceptional customer service by efficiently processing ticket reservations and addressing inquiries, enhancing customer satisfaction.
- Managed ticket sales using a computerized reservation system, ensuring accurate bookings and streamlined operations.
- Developed and maintained strong relationships with clients, leading to repeat business and enhanced customer loyalty.
- Monitored and assessed ticket inventory, ensuring availability and minimizing discrepancies in bookings and sales.
- Resolved customer complaints by offering solutions and escalating issues when necessary.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Sold, printed, and issued tickets to guests.
Education
Bachelor of Science - Hotel And Restaurant Management
Indiana Aerospace University
Basak Kagudoy Lapu Lapu City Cebu 04.2001 -
Skills
Ticket reservation management
Customer inquiry resolution
Client relationship management
Transaction processing
Computerized booking systems
Basic computer skills
Airline reservation systems
Information assistance
Timeline
Bachelor of Science - Hotel And Restaurant Management
Indiana Aerospace University
04.2001 -
Ticketing Agent
CEBU WINDSCAPE TRAVEL AND TOURS
2018 - Current