Brenda Jackson
Hammond,LA
Summary
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.
Overview
1
1
Certification
39
39
years of professional experience
Work History
Insurance Agent
Aflac Insurance Company
Houma, Louisiana
06.2026 - Current
- Implemented strategic initiatives to enhance customer engagement and retention rates.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Insurance Agent
Insurance Company
Hammond, LA
09.2025 - Current
- Developed comprehensive insurance solutions tailored to client needs and risk profiles.
- Educated clients on policy options, ensuring informed decision-making and coverage understanding.
- Reviewed and analyzed insurance claims to determine validity and compliance with policies.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Supervisor
North Lake Support Service Center
Louisiana, USA
11.1987 - 11.2012
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Coordinated staff schedules to optimize resource allocation and coverage for client needs.
- Implemented process improvements that streamlined workflows and reduced operational bottlenecks.
- Conducted performance evaluations, providing constructive feedback to foster employee growth and development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- K time convert to 30 years.
Education
Certificate of Completion - Microsoft Word And Excel
Ruthcook
Hammond, Lousiana07-2002
Nursing
Colin Brookhaben
Mississipi, USA05-1992
High School Diploma -
Woodland High School
Louisiana, USA05-1974
Skills
- Training and mentoring
- Staff management
- Goal oriented
- Employee motivation
- Decision-making
Certification
- Licensed as Producer Life - Received April 18, 2018 and renew every after 2 years.
- Licensed for Accident and Health Sickness - Received February 5, 2026 and renew every after 2 years.
- Licensed for Louisiana Personal Line Producer series 107 - License will be issues this coming September, 2026
Timeline
Insurance Agent
Aflac Insurance Company
06.2026 - Current
Insurance Agent
Insurance Company
09.2025 - Current
Supervisor
North Lake Support Service Center
11.1987 - 11.2012
Certificate of Completion - Microsoft Word And Excel
Ruthcook
Nursing
Colin Brookhaben
High School Diploma -
Woodland High School