Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brenchelle Esma

Brenchelle Esma

CIVIL ENGINEERING GRADUATE
Caniogan

Summary

As a graduate in civil engineering, I bring a solid foundation in decision-making and problem-solving skills, coupled with a strong background in programming and design. My expertise extends to project management, team collaboration, and quality assurance, ensuring top-tier results in every project. I am dedicated, self-driven, and a quick learner, thriving in fast-paced and challenging environments. With a keen desire to learn and a flexible, adaptable approach, I am well-equipped to contribute effectively to any team.

Overview

7
7
years of professional experience
2016
2016
years of post-secondary education

Work History

Customer Service Representative

Concentrix
08.2024 - 06.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

SK Secretary

LOCAL GOVERNMENT
05.2018 - 10.2023
  • My duties were to keep all records of the Katipunan ng Kabataan and Sangguniang Kabataan.
  • Preparing and keeping the minutes of all meetings of the Katipunan ng Kabataan and Sangguniang Kabataan and preparing all forms necessary for the conduct of registrations, elections, initiatives, referenda, or plebiscites, in coordination with the barangay secretary and the Comelec, and lastly, performing such other duties and discharge such other functions as the chairman of the Sangguniang Kabataan may prescribe or direct.

ESL Teacher

ENGLISH CENTRAL
01.2023 - 06.2023
  • Teaching the English language to different students from various nationalities across the world and assisting them in using English for communication.

Apprentice

ARCH. CONST. DESIGN STUDIO
06.2021 - 09.2021
  • To resolve problems and challenges in the project.
  • Timekeeper and purchased the materials needed.

Education

High school diploma -

THE SISTERS OF MARY SCHOOL-GIRLSTOWN, INC.
Talisay City, Cebu

Bachelor of Science - Civil Engineering

SOUTHERN LEYTE STATE UNIVERSITY-MAIN CAMPUS
Sogod, Southern Leyte

TESOL/Tefl-A 120-Hour Certification Course - undefined

INTERNATIONAL OPEN ACADEMY
Gapan City, Nueva Ecija

Skills

  • English Language
  • Computer Literate
  • Verbal Communication
  • Wtitten Communication
  • Critical Thinking
  • Problem- leadership
  • Adaptability and flexibility
  • Problem-solving

Timeline

Customer Service Representative

Concentrix
08.2024 - 06.2025

ESL Teacher

ENGLISH CENTRAL
01.2023 - 06.2023

Apprentice

ARCH. CONST. DESIGN STUDIO
06.2021 - 09.2021

SK Secretary

LOCAL GOVERNMENT
05.2018 - 10.2023

Bachelor of Science - Civil Engineering

SOUTHERN LEYTE STATE UNIVERSITY-MAIN CAMPUS

TESOL/Tefl-A 120-Hour Certification Course - undefined

INTERNATIONAL OPEN ACADEMY

High school diploma -

THE SISTERS OF MARY SCHOOL-GIRLSTOWN, INC.
Brenchelle EsmaCIVIL ENGINEERING GRADUATE