Professional administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Work History
Executive Assistant | Transaction Coordinator
1 Year 6 Months
Rent Right | Home Right | 04.2025 - Current
As an Executive Assistant and Transaction Coordinator, Supported daily operations and managed real estate transactions from contract to closing, ensuring smooth transitions and adherence to timelines. I coordinate with agents, clients, lenders, and title companies, track important deadlines and documents, maintain CRM and transaction records, and assist with administrative and marketing tasks. I improved internal systems, spreadsheets, and workflows to keep the team organized.
Coordinated executive calendars, prioritized meetings, and resolved scheduling conflicts across multiple stakeholders.
Managed confidential correspondence, drafted professional communications, and maintained accurate records for leadership decisions.
Prepared agendas, meeting materials, and follow-up actions to support efficient executive operations.
Subject Matter Expert
1 Year
TaskUs | 12.2023 - 12.2024
Mentored and supported team members, enhancing knowledge sharing through best practices and a comprehensive knowledge base. Managed complex projects and streamlined processes, reducing onboarding time while consistently meeting tight deadlines.
Resolved complex escalations using policy knowledge and accurate case documentation.
Mentored agents on workflow updates, troubleshooting steps, and quality expectations.
Reviewed interactions to identify errors and reinforce compliance standards.
Teammate
1 Year 3 Months
TaskUs | 09.2022 - 12.2023
Coordinated with hospital staff and families to deliver personalized client support, enhancing client satisfaction and retention. Utilized performance metrics and data-driven strategies to enhance team productivity and streamline account management. Guided healthcare regulatory compliance while demonstrating adaptability, collaboration, multitasking, and time management skills.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Financial Officer
8 Months
Paloo Financing Inc. | 01.2022 - 09.2022
Delivered financial and market insights to senior leadership, facilitating informed business decisions and driving revenue growth. Collaborated with teams on business and pricing strategies, automated manual processes in financial systems, and implemented process improvements that enhanced efficiency and minimized errors.
Directed financial reporting processes, ensuring accuracy, compliance, and timely submission of statements.
Analyzed budgets, forecasts, and variance reports to support informed leadership decisions.
Strengthened internal controls across payment, reconciliation, and approval workflows.
Team Leader
6 Months
Xiaomi Global Philippines | 06.2021 - 12.2021
Led team by setting performance expectations, coaching, and monitoring goal progress. Enhanced team productivity through streamlined processes and performance tracking while resolving conflicts, fostering an inclusive work environment, and coordinating resources to meet project deadlines.
Led store operations, ensuring consistent service quality, sales execution, and daily workflow alignment.
Coordinated team schedules, task assignments, and floor coverage to maintain smooth customer support.
Monitored sales performance, identified gaps, and guided staff to improve conversion and productivity.
Team Leader
9 Months
Philippine Oppo Mobile Tech | 09.2020 - 06.2021
Led team development by setting performance expectations, monitoring progress, and providing coaching and feedback. Enhanced team productivity through efficient work processes and performance tracking while delegating responsibilities based on team members' strengths.
Led store team to deliver consistent sales execution and customer service standards.
Monitored daily KPIs, identifying gaps and adjusting floor priorities to improve performance.
Trained new staff on product knowledge, selling techniques, and service procedures.
Sales Promotor
1 Year 8 Months
Philippine Oppo Mobile Tech | 01.2019 - 09.2020
Enhanced customer engagement and sales through product demonstrations, clear explanations of features and benefits, and tailored product recommendations based on customer needs. Developed positive customer relationships with clear communication, professional service, and engaging conversations while supporting promotional activities and achieving company sales standards.
Promoted Oppo mobile devices and key features to customers across retail outlets.
Demonstrated product specifications, pricing, and promotions to support purchasing decisions.
Resolved customer inquiries and guided after-sales concerns with accurate product knowledge.
Hotel Staff
1 Year 11 Months
Sambat Inn Lodge and Restaurant | 01.2017 - 12.2018
Maintained clean, safe, welcoming hotel environment, providing attentive guest service and addressing special requests. Managed reservations, reports, daily transaction records, and conducted facility inspections to enhance guest experience and support marketing efforts for attracting new guests.
Supervised guest check-in, check-out, and room assignment to maintain smooth front-desk operations.
Coordinated housekeeping and room readiness to ensure clean, welcoming accommodations for arriving guests.
Managed restaurant service support, including table setup, order delivery, and guest satisfaction follow-up.
Education
Bachelor of Science - Business Administration
Tanauan Institute | Tanauan City, Philippines | 04-2016
Skills
Process improvement
Administrative support
Office management
Workflow optimization
Problem-solving abilities
Strategic thinking
Collaborative teamwork
Multitasking
Time management
Teamwork
Teamwork and collaboration
Team collaboration
Transaction coordination
Data management
Project coordination
Strong problem solver
LANGUAGES
English, Filipino
Profile
Age: 29 years old
Date of birth: June 12, 1997
Religion: Roman Catholic
Height: 5'6
Pronouns: He/Him/His
AWARDS
TaskUs - Awarded as the Most Effective Subject Matter Expert of the year in December 2024., TaskUs - Top 1 SME from February 2024-December 2024., TaskUs - Top 1 Teammate - Overall, awarded December 2023.
Personal Information
Title: Executive Assistant | Transaction Coordinator | Healthcare Claims Processor | Customer Service | Financial Services | Sales and Marketing
Real Estate Administrative Assistant & Transaction Coordinator at The Aybar Group at Keller Williams Advantage III Realty - Richard Aybar LLCReal Estate Administrative Assistant & Transaction Coordinator at The Aybar Group at Keller Williams Advantage III Realty - Richard Aybar LLC