Breathny Mae Mantos
Davao City, Province of Davao del Sur
Summary
Adept at managing high-stress situations, I significantly enhanced customer loyalty and repeat business as a Customer Service Representative at VXI Global Holdings. My expertise in active listening and critical thinking, paired with proficient data entry skills, led to efficient resolution of escalated calls, showcasing my ability to balance customer satisfaction and company interests.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
VXI Global Holdings
01.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Customs Administration
Holy Cross of Davao College
Davao City, Province Of Davao Del Sur, Philippines08-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Book reading
I love to read books which helps me grow as an individual.
Timeline
Customer Service Representative
VXI Global Holdings
01.2024 - 01.2025
Bachelor of Science - Customs Administration
Holy Cross of Davao College
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