Brayyant Hugo

• Conceptualized and implemented a comprehensive activity program catering to the diverse interests of discerning guests, including adventure sports, culinary experiences, cultural tours, and wellness activities.
• Established partnerships with local attractions and excursion providers to offer exclusive and bespoke experiences, enhancing the resort's reputation as a premier destination for luxury leisure travel.
• Led a team of activity coordinators in delivering exceptional service and ensuring the seamless execution of scheduled activities, maintaining a high level of guest satisfaction.
• Utilized guest feedback and data analytics to analyze trends, identify opportunities for improvement, and refine activity offerings to meet evolving guest preferences.
• Developed and managed the activity department budget, optimizing resource allocation to maximize revenue generation while controlling costs.
• Creative thinking and problem-solving skills to deliver unique and memorable guest experiences

• Manage the Ambassador's schedule, including appointments, meetings, and official engagements. Coordinate travel arrangements and accommodations for the Ambassador and accompanying staff.
• Handle incoming and outgoing correspondence, including emails, letters, and official documents. Draft and prepare correspondence on behalf of the Ambassador as necessary.
• Act as a liaison between the Ambassador and internal embassy departments, government agencies, diplomatic counterparts, and external stakeholders. Facilitate communication and coordinate efforts to advance diplomatic initiatives.
• Assist in the planning, organization, and execution of diplomatic events, receptions, and official functions hosted by the Ambassador. Coordinate logistics, manage guest lists, and ensure events run smoothly.
• Maintain confidentiality and discretion in handling sensitive information and diplomatic matters. Organize and maintain documents, files, and records related to the Ambassador's office.
• Conduct research and prepare briefings, reports, and presentations on relevant topics for the Ambassador's meetings and engagements. Provide timely and accurate information to support decision-making.
• Familiarize oneself with diplomatic protocols, customs, and etiquette. Assist the Ambassador in adhering to diplomatic protocols and representing Japan professionally.
• Undertake additional tasks and projects as assigned by the Ambassador or senior embassy officials. Adapt to evolving priorities and support the overall objectives of the Embassy of Japan.

• Directed all aspects of resort operations, including guest services, housekeeping, food and beverage, maintenance, and administration, ensuring seamless coordination and exceptional guest satisfaction.
• Implemented strategic initiatives to enhance guest experiences, resulting in a 20% increase in positive guest feedback and a 15% rise in repeat bookings within the first year.
• Introduced new reserve budget program to the Board of Directors
• Oversaw recruitment, training, and performance management of a diverse team of over 100 staff members, fostering a culture of excellence and accountability.
• Developed and managed annual budgets, achieving a 10% reduction in operational costs through efficient resource allocation and vendor negotiations.
• Implemented sustainability practices, including waste reduction and energy conservation measures, leading to the resort's recognition as an eco-friendly destination.

Executive Host:

• Served as the primary liaison for VIP guests, providing personalized service and ensuring their satisfaction throughout their stay.
• Developed and maintained strong relationships with high-value clients, resulting in increased customer loyalty and repeat business.
• Facilitated VIP events, including tournaments, parties, and promotions, to enhance guest engagement and drive revenue.
• Collaborated with casino management and other departments to coordinate seamless execution of VIP programs and initiatives.
• Conducted regular reviews of guest activity and preferences to identify opportunities for upselling and cross-selling additional services.
• Addressed guest inquiries, concerns, and complaints promptly and effectively, ensuring a positive guest experience.

Acting Butler Manager:

• Oversaw the day-to-day operations of the butler department, including staff scheduling, training, and performance management.
• Ensured the highest level of personalized service for VIP guests, including arranging accommodations, transportation, and special requests.
• Maintained inventory of guest amenities and supplies, ensuring availability and quality standards were met.
• Collaborated with housekeeping, maintenance, and other departments to ensure guest rooms and public areas were maintained to the highest standards.
• Implemented policies and procedures to optimize department efficiency and guest satisfaction.

Acting Okada Club F&B Manager:

• Managed the food and beverage operations of the casino, including restaurants, bars, and room service.
• Oversaw menu development, pricing strategies, and inventory management to optimize profitability and guest satisfaction.
• Led a team of F&B staff, including hiring, training, and performance management.
• Collaborated with chefs, sommeliers, and other culinary staff to ensure high-quality dining experiences for guests.
• Monitored F&B revenue and expenses, identifying opportunities for cost savings and revenue growth.
• Implemented and maintained health and safety standards in accordance with regulatory requirements.

• Ensure and provide flawless, upscale, professional and high class guest service experience
• Respond to guests needs and anticipate their unstated ones
• Expect and react promptly to guests’ requirements and inquires
• Oversee and coordinate all arrivals and departures of special guests (VIPs, Executives, etc)
• Over-see Concierge and Limousine operations, ensures deliver elegant, proficient service
• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
• Promote all amenities, conveniences and programs offered
• Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
• Appraise team’s performance and produce reports with coordination with Paiza Duty Manager
• Examine activities log sheet, assign tasks appropriately and implement control schedule daily
• One of in charge conducting trainings to ensure day to day job and tasks are through accordingly
• Efficiently distributing to Guest Relation team every guest request and ensures it done suitable and efficiently
• Ensures Paiza driveway with free flowing elegant traffic especially drop and pick point area for all VIP guests
• Ensures Guest Relations team efficiently storing and releasing guest belongings and maintain luggage room orderly as well as safety of guest properties.

• Provided personalized and intuitive service to our esteemed guests, ensuring their every need was not just met but anticipated and exceeded throughout their stay.
• Led and supervised a skilled team of butlers, orchestrating seamless operations and meticulous attention to detail to ensure guests experienced the epitome of luxury.
• Developed and implemented comprehensive training programs that empowered our team to deliver consistently exceptional service, resulting in elevated guest satisfaction and accolades.
• Fostered collaborative relationships with various departments, including housekeeping, concierge, and culinary services, to ensure a cohesive and unforgettable guest experience.
• Initiated cost-saving measures while maintaining the highest standards of service, resulting in a significant decrease in operational expenses.
• Acted as a proficient liaison between guests and senior management, swiftly and discreetly resolving any concerns or requests to uphold our reputation for excellence.
• Handled privileged guest information with the utmost discretion and confidentiality.

• In charge of the registration of all arriving guests
• In charge of all check-out guests (Company or Personal Account)
• Mastery of room product in terms of rates, layout and special attributes, breakdown, configuration, benefits, amenities, etc
• In charge of the delivery and storage of guest, mails and faxes
• Well-versed in all Front Office cashier handling procedures; proficient on operating Hotel Information System (HIS)
• Providing prompt, courteous and efficient service at all times
• Well-versed in all Business Center handling procedures; proficient on operating machines and equipment
• Up selling whenever possible to maximize occupancy and revenues
• Ensuring room assignments are correct to guest specifications
• Handles Night Auditing reports and procedures
• Handles special projects delegated by the Resident Manager.

• In charge of the registration of all arriving guests
• In charge of all check-out guests (Company or Personal Account)
• Mastery of room product in terms of rates, layout and special attributes, breakdown, configuration, benefits, amenities, etc
• In charge of the delivery and storage of guest, mails and faxes
• Well-versed in all Front Office cashier handling procedures
• Providing prompt, courteous and efficient service at all times
• Well-versed in all Business Center handling procedures; proficient on operating machines and equipment
• Up selling whenever possible to maximize occupancy and revenues
• Ensuring room assignments are correct to guest specifications
• Handles Night Auditing reports and procedures.

• Answers telephone guest call requests or inquiries clearly, distinctly, and with a friendly, courteous tone
• Responsible for room allocations to all Housekeeping Butlers
• Assigned to perform express check-out in the room
• Efficiently and effectively distributing to my colleagues every request of the guest and ensures it done suitable and efficiently
• Ensures all rooms are well prepared before guest arrival with complete amenities and according with guest preferences.

• Handle the Minibar operations of the entire hotel from requisition of stocks to checking and posting of consumption in the guest respective accounts
• Handled the Pool operations efficiently
• Assigned to the Room Service.

• Handled effectively and efficiently every request of guest
• Carefully cleaning every room that was assigned
• Performing tasks that is beyond the expectations of every guest, every time.

• Facilitate room service food delivery during breakfast, lunch, dinner
• Assist in Banquet operations; In-house and out-house functions
• Personalized Butler services all guests.